Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Laptop Stuck on Logoscreen on Startup (After Update Win10)

Sep 20, 2018 2:58AM PDT

This happens after an update last August 2018, while my laptop is in best working condition. My laptop is an ASUS X566u Model

Discussion is locked

- Collapse -
Re: after update
Sep 20, 2018 3:11AM PDT

- What update in August?
- You didn't use your laptop after the update, so only now a month later it turns out you can't login? Why didn't you check immediately?
- What logo screen is it stuck on?

- Collapse -
Tried Pressing Ctrl-Alt-Delete At the Lock Screen?
Sep 20, 2018 11:25AM PDT

If using Ctrl-Alt-Delete brings up the login windows and allows you to log in, then please try running chkdsk per the instructions below from an login with admin rights.:

Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). (Or type "Command" in the search line, then RIGHT click on the "Command Prompt" listing at the top, choose "Run as admin".) Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.

Grif