I have a HP 15 laptop running Windows 8 that I purchased new a little over a year ago. About 3 days ago I went to start it up and it seemed to take a little longer than normal to get to the login screen. I entered my PIN number to login, and now it's just stuck on the "Welcome" screen with my email address and a rotating wheel showing. It never progresses past this point. Sometimes it will eventually go to a black screen with no cursor and then return to the blue Welcome screen. The rotating wheel will sometimes freeze for a few minutes and then start spinning again.
I restarted several times with the same result.
I tried to perform a startup repair by holding Shift and pressing Restart from the initial startup screen. I've tried Startup Repair, System Restore, Repair PC and Command Prompt and every time I click on one of these options it asks me to choose an account to continue. I choose my name (the only account present on this screen) and nothing happens. The frame in which my name appears will turn white and that's it. I then power down the computer and restart it and then the issue begins all over again.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?