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Laptop startup issues

by Npilliti / November 23, 2015 8:22 AM PST

I have a HP 15 laptop running Windows 8 that I purchased new a little over a year ago. About 3 days ago I went to start it up and it seemed to take a little longer than normal to get to the login screen. I entered my PIN number to login, and now it's just stuck on the "Welcome" screen with my email address and a rotating wheel showing. It never progresses past this point. Sometimes it will eventually go to a black screen with no cursor and then return to the blue Welcome screen. The rotating wheel will sometimes freeze for a few minutes and then start spinning again.
I restarted several times with the same result.
I tried to perform a startup repair by holding Shift and pressing Restart from the initial startup screen. I've tried Startup Repair, System Restore, Repair PC and Command Prompt and every time I click on one of these options it asks me to choose an account to continue. I choose my name (the only account present on this screen) and nothing happens. The frame in which my name appears will turn white and that's it. I then power down the computer and restart it and then the issue begins all over again.
Any ideas??

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All Answers

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(NT) I'd restore from my backup. If no backup, factory settings.
by wpgwpg / November 23, 2015 8:28 AM PST
In reply to: Laptop startup issues
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by Npilliti / November 23, 2015 8:43 AM PST

I can't restore, I can't do anything without it asking me to choose an account to continue which puts me in yet another endless loop.

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Then boot from a Linux disc & save data, then get discs...
by wpgwpg / November 23, 2015 9:00 AM PST
In reply to: X

...from HP to restore to factory settings. You boot from the disc for this.
Good luck.

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Leave it be...
by Willy / November 23, 2015 9:45 AM PST
In reply to: Laptop startup issues

Your PC may have been in an updating process. Rebooting or cutting short may actually introduce a problem, thus leave it alone. Yes, it may take some time before its done but allow it all the time it needs. Yes, it may *seem stopped* but overall there maybe alot going on, though not apparent. I suggest anywhere from 1-2hrs. left alone. Sometimes, you may need to wake it up and see if progress is ongoing and yes it may reboot when you're not there and continue updating or set-up whatever it was doing. Some updates just take longer and if you have a slow PC to begin with, even slower or not appearing to be doing anything, but it is. Try that.

The flip side of all this, you may have already damged or corrupted the OS and it's stuck in a loop, but only time will tell. If you nothing seems to work, then only restarting scratch will do, thus start the "recovery process" just be sure of your HP procedure and ONLY reload to the "C drive", in other words don't wipe out the recovery partition. Of course, you had done a back-up some time ago, right?

tada -----Willy Happy

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Seem to have solved it
by Npilliti / November 23, 2015 11:58 AM PST
In reply to: Leave it be...

I somehow managed to get the laptop to restore to an earlier date and I am now able to reach the desktop. I turned off automatic updates, which I think was the problem anyways. The darn thing was practically updating daily.
You may be right about it getting stuck in limbo due to the laptop being shut down during an update.

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