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Question

Laptop sound not working

Sep 11, 2016 7:06AM PDT

I was using my laptop for school and had to print things out. I went to plug in the printer cord that connects to my laptop into the USB port and a few sparks came when it touched. I was listening to music at the time so I had an aux cord plugged into my speaker. The speaker stopped playing and made a loud continuous noise (kinda like when you turn the volume up on a speaker and press your finger on the aux cord, except more high-pitched and loud. Like that weird Inception music). My speaker is perfectly fine, but my laptop will not play any sound at all, with or without an aux cord and headphones. I have updated drivers, run numerous troubleshooting instances, done a few other things I can't remember, nothing has worked.

I'm getting the 'No Audio Output Device is installed.' message. (If you want screenshots of anything, let me know through Email: s.f0urteen617@gmail.com)

I got this laptop new for Christmas so it isn't that old and I've never had any problems until this. I'm pretty certain that my hardware got messed up rather than any software.

Laptop model: Asus X555LAB, Windows 10

Discussion is locked

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Answer
Re: audio
Sep 11, 2016 7:28AM PDT

Repair might be very expensive, so I'd try a cheap USB audio device in stead. I doubt this is covered by your 1 year warranty.

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Thank you
Sep 11, 2016 6:00PM PDT

Ordered an external audio card, and waiting on Asus to send my laptop in for repairs, but I doubt it's covered by the warranty too.

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I don't see why it wouldn't be covered under the
Sep 15, 2016 10:21AM PDT

warranty.

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Answer
Those sparks are a bad sign.
Sep 11, 2016 7:43AM PDT
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Thanks!
Sep 11, 2016 5:55PM PDT

Thanks for replying, I ordered a USB audio card, so hopefully it works