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laptop shutting down at odd times

by psaulm119 / October 25, 2008 4:11 AM PDT

This morning I've noticed my Inspiron 1501 shutting down 3 or 4 times now without any cause on my part--no programs freezing, etc. I will hear a slight click and then everything shuts down. I keep the adapter plugged in all the time (it reads "on AC power"), and yes the adapter has a green light. Battery is at 100% power right now, has been all morning. This is the first time this has happened, and the laptop is only a year and a half old.

The laptop is sitting on 3 coasters, strategically placed away from vents; I felt the bottom of the laptop and it was only mildly warm--its been very hot before (which is the reason for the coaster trick).

Sorry if this has been covered before--for some reason the internet connection right now is horrid--2-3 minute page loads so I decided to skip searching.

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(NT) Is the CPU area accessible to check for dust accumulation ?
by VAPCMD / October 25, 2008 4:57 AM PDT
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Look for the CPU running at 100%
by R. Proffitt Forum moderator / October 25, 2008 5:13 AM PDT

And why it does that.

Also, have you hit the vents with compressed air?

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CPU ranges from 0-2%
by psaulm119 / October 25, 2008 5:26 AM PDT

Thanks for the replies.

I can unscrew these things---I've replaced quite a few keyboards in my day so I've got some experience in doing that--but I wouldn't know what was the CPU and what wasn't.

I'll see if I can find a can of compressed air and hit the vents.

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OK vents just hit with compressed air.
by psaulm119 / October 25, 2008 5:30 AM PDT
In reply to: CPU ranges from 0-2%

One of them was rather dusty, the other had little if any.

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OK what now?
by psaulm119 / October 25, 2008 6:51 AM PDT

It shut down again. I'd like to open the bottom up, but I'm not sure what to do...

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Just in case it's malware.
by R. Proffitt Forum moderator / October 25, 2008 7:15 AM PDT
In reply to: OK what now?

Do the scans with Malwarebytes and Superantispyware. Then post a HIJACKTHIS log which I'll look over much later this evening.

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HJT Log
by psaulm119 / October 25, 2008 1:22 PM PDT

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:12:58 PM, on 10/25/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AskJeeves Desktop BHO - {A0533E6E-B672-405F-9BD2-431C686FA857} - C:\Program Files\Ask\Ask Desktop Search\AskDSBHO.dll
O2 - BHO: PDF-XChange Viewer IE-Plugin - {C5D07EB6-BBCE-4DAE-ACBB-D13A8D28CB1F} - C:\Program Files\Tracker Software\PDF-XChange Viewer\pdf-viewer\PDFXCviewIEPlugin.dll
O3 - Toolbar: Copernic Desktop Search 2 - {968631B6-4729-440D-9BF4-251F5593EC9A} - C:\Program Files\Copernic Desktop Search 2\DesktopSearchBand203000030.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [xNeat Clipboard Manager] C:\Program Files\xNeat Clipboard Manager\xNeatClipMngr.exe
O4 - HKCU\..\Run: [PureText] "D:\My Documents\Clipboard Programs\PureText.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [HostsMan] "C:\Program Files\HostsMan\hm.exe" -s
O4 - HKCU\..\Run: [TClockEx] C:\Program Files\TClockEx\TCLOCKEX.EXE
O4 - Global Startup: Launchy.lnk = C:\Program Files\Launchy\Launchy.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: PDFill PDF Editor - {FB858B22-55E2-413f-87F5-30ADC5552151} - C:\Program Files\PlotSoft\PDFill\DownloadPDF.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1224946732593
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1209435573437
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5415/mcfscan.cab
O20 - AppInit_DLLs: C:\PROGRA~1\GOOGLE\GOOGLE~1\GOEC62~1.DLL C:\PROGRA~1\GOOGLE\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: Google Desktop Manager 5.8.809.8522 (GoogleDesktopManager-090808-172447) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD DE\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 6448 bytes

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Let's clean that HJT up a little.
by R. Proffitt Forum moderator / October 25, 2008 11:08 PM PDT
In reply to: HJT Log

1. The first hit is that O2 line with "no file". Any "no file" line can be removed as it's dead leftovers from some pest or bad uninstall.

2. You have Copernic installed. For years I've had run into "really weird issues" with that. Your choice to toss but I always toss it out when a machine is misbehaving.

3. You also have Google Desktop and AskJeeves which works most of the time but then again you have Copernic installed as well. I'd toss all of them for now.

4. TWO clipboard programs? Sadly everytime you see more than one of any ilk program you toss both until you get stable.

5. TClockEx = OPTIONAL. Toss till we get stable.

6. Windows Messenger. Optional. Toss and kill for good measure until we get stable.

7. I see Avast, McFreeScan Class and Symantec AntiVirus scanner entries. Again, when you run more that 1 AV products you are asking for trouble. Make a choice here.

8. RoxMediaDB9. Iffy but I have had machines blue screen on this. While I know why, it's nothing I can fix and Roxio as well as MS will have to tackle that issue someday which they haven't so far.

9. Roxio Hard Drive Watcher 9. This is the second part I see bluescreens on.

10. Dell Wireless WLAN Tray Service and Broadcom Wireless Manager UI. I'd research which to use here. Having two can create issues and more.

11. Launchy. No real issue but as the machine is crashing we eject all optional items till we get stable.

That's a lot to ponder but you can clean it up if you want.
Bob

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First...are you under warranty ? If yes, then pursue that.
by VAPCMD / October 25, 2008 8:53 AM PDT
In reply to: OK what now?

If not, use the owner and service manuals to get the CPU and GPU components free of dust.

VAPCMD

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No warranty--expired last May
by psaulm119 / October 25, 2008 9:18 AM PDT

I looked in the owner's manual and I could find no instructions on cleaning up the inside. There were instructions on how to take out the RAM, the battery, modem, one or two other things but not the CPU or fan. I did try to just take off the bottom plastic tray that the innards sit on, but after taking out all the screws I could see it still wouldn't pop off so I'm not too sure how to manage that.

Did a Malwarebytes scan (full scan, updated and booted into safe mode) and it found nothing. I was thinking it might be malware, b/c two of the times earlier when it shut down, I was in the middle of an av scan... that of course could be coincidence.

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Two bits of malware but might be false positive
by psaulm119 / October 25, 2008 11:57 AM PDT

Superantispyware scan found nothing (not Malwarebytes--mistake above).

Malwarebytes actually found 2 infected files, both in Filezilla ftp client--something called RogueInstantAccess. one was in the Program Files directory, the other might have been in the registry but I'm not sure.

MWB website didn't have much on this, dating its first instance to this month. I sure haven't d/l any rogue antispyware or anything like that. I hope it didn't jsut assume that something in my ftp client was malware. I never use it but if it goofs up I can always reinstall Happy

OK HJT log comes next.

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Check the manuals here......might give better visibility for
by VAPCMD / October 25, 2008 12:28 PM PDT
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See above for HJT log
by psaulm119 / October 25, 2008 1:24 PM PDT

sent it in reply to Moffit who asked for it--forum software put it right under that post.

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(NT) Proffitt sorry
by psaulm119 / October 25, 2008 1:24 PM PDT
In reply to: See above for HJT log
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(NT) Manual link was to the same file... thanks anyways
by psaulm119 / October 25, 2008 3:47 PM PDT
In reply to: Proffitt sorry
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Progress on programs with HJT
by psaulm119 / October 26, 2008 12:58 AM PDT

Oh man that's a lot to ask. Launchy has not been optional since I installed that program! Happy OK lemme clear things up I don't want anyone thinking I'm a dork---
those av programs are for online, on demand scanning. Avast is the only malware ap that runs in the background. Likewise the only desktop search that has been running in the background is Google's. I'm not entirely happy with any of them but I like Google's best.

OK back to serious stuff. I uninstalled Ask and Copernic, Roxio, and got Google Desktop search, Launchy, and xNeat Clipboard not to start up. I had already uninstalled PureText clipboard manager. Actually I have another one that didn't appear on the list(Ditto) but as you might guess by now it doesn't run in the background--I uninstalled that one also. I uninstalled TClockEx as well.

I uninstalled Windows Messenger via the Add-Remove Programs windows components menu. I will uninstall Dell's Wireless (which wasn't managing my connection anyways) when I'm at school and I can verify that I can get online without it. OK Launchy, xNeat and GDS are still installed but do not start with Windows--unless you were suggesting to uninstall the entire lot?

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Why I noted all these.
by R. Proffitt Forum moderator / October 26, 2008 1:05 AM PDT

Your choice here! But whenever I want to get a stable machine we eject, uninstall, erase, remove, obliterate, incarcerate and do whatever we need to remove all signs of such things.

Once we get stable we can always restore such.

But the biggest offender I see is where we mix and match antivirus products from various makers. I can't count how many times I see a lockup.

-> Again all this is your choice. I'm only sharing how I proceed and when it goes stable then we install just what we alsolutely need. Be sure to distinguish wants from needs.
Bob

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Fair enough
by psaulm119 / October 26, 2008 1:47 AM PDT
In reply to: Why I noted all these.

As far as the av online scans are concerned, I googled and found ways to uninstall their programs (that are d/l and installed) but not any of the virus definitions and active-x controls that are installed for these online scans--apart from one link to such a tool for mcaffee was broken.

OK I'll uninstall launchy and that other gunk, except GDS which I will keep on but not running or starting up with Windows. I do a lot of work on my laptop planning lectures and I need access to the information on the hdd. If I notice this occurring in the future (I plan on getting a cooling pad between now and Christmas) I'll uninstall GDS also.
OK I'm trying to work the hardware angle on another forum. I have run Dell's diagnostics from the cd (I wiped out the diagnostics partition already) and it said that all my hardware passed the test.

Yesterday morning I had 3 or 4 shutdowns, 2 or 3 when I was running malware scans. I haven't had anything since Malwarebytes cleaned up that (false positive?) file--and its been for over 12 hours or so since that time.

I'd still appreciate some info on getting into the innards (if that is in fact advisable). Now that I have that compressed air can out I'd like to give it a shot.

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The Service Manual previously linked should give
by VAPCMD / October 26, 2008 2:58 AM PDT
In reply to: Fair enough

the max info re a minimally invasive path to dust removal. However, it may be too little if the CPU or the GPU need reapplication of thermal compound. Perhaps just removing the panel(s) immediately above the CPU may be sufficient to accomplish dust removal.

VAPCMD

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Getting into the innards.
by R. Proffitt Forum moderator / October 26, 2008 3:02 AM PDT
In reply to: Fair enough

I didn't write about that since over at dell.com are service manuals. You seem to be able to find such given what you've written so far.
Bob

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Service Manual at Dell.com
by psaulm119 / October 26, 2008 3:16 AM PDT

OK VAPC, got it. There were several links on the page you linked to-- the first one was the OWNER'S manual (which I do have), the last was the SERVICE manual. I just decided that they were different formats of the same document. Ayways, the service manual has instructions for this. I'll get this taken care of later today and see what shape the fan/cpu are in.

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shutting down for no reason
by dedders36 / October 26, 2008 4:45 AM PDT

My computer has been doing this for some time, i believe that it has a problem with its battery, ive had it just over 2 years.
Does anyone know where to get new batteries?

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If the battery is over 2 years old, it's likely past
by R. Proffitt Forum moderator / October 26, 2008 4:55 AM PDT

The Dell web page shows 300 cycles for the battery. Many wish the batteries were longer lived but that's just one year. You stated it's over 2 years old so it's gone.

I just get the battery from Amazon.com or Dell.
Bob

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batteries
by dedders36 / October 26, 2008 4:57 AM PDT

Thanks, i will see if i can find them.

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Li (lithium) batteries shouldn't be taken down to zero %
by psaulm119 / October 26, 2008 6:57 AM PDT
In reply to: batteries

I got my dell with a lithium ion battery and the first 6-9 months I powered the battery from 100 to about 10 percent, then plugged it back in. I was told by re-sellers of computers that this was the best thing to do. Later I found out the exact opposite is the case--that you should keep it plugged in whenever possible and try not to drain it from 100 to 10 percent or whatever.

Others here can verify (or refute) that, but how the laptop is powered should have some say in the life of the battery.

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Sounds good to me.
by R. Proffitt Forum moderator / October 26, 2008 7:05 AM PDT

There is a lot of bad info out there that some recycled from bad old NiCAD days.

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Meanwhile, back at the ranch....
by psaulm119 / October 26, 2008 9:26 AM PDT
In reply to: Sounds good to me.

Disassembled my Inspiron and blasted a little bit of dust around the fan and cpu away. I was really hoping there would be more (so it would be a definite cause of the problems I was having yesterday AM), so I wouldn't feel like I had wasted an afternoon. At any rate, I did a quick diagnostic from Dell's cd and everything was good, so I must not have misplaced too many of the screws from inside the laptop. Happy

Well between the malware scans and the dusting and the programs, I'm sure this laptop will be ok. I'll post back if I get any more issues.

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Good to hear...just one more suggestion.
by VAPCMD / October 26, 2008 10:35 AM PDT

Download and run PCWizard 2008.

Run the Processor check and minimize the app...the app will minimize to the system tray and the CPU info speed, temp, voltage, etc., will remain on the screen in the upper right hand corner. Check the CPU TEMPs as you run the PC and see what it shows just to get a sense of how hot it's running.

Good Luck.

VAPCMD

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