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Laptop sees Network & Internet, "Unable to connect."

by JackVogel / June 11, 2013 12:16 PM PDT

I've got a Gateway M16 Laptop that is unable to connect to the internet. It sees wireless networks and says that it is connected to the internet, but neither Chrome, Firefox or Explorer can connect.

I've also tried connecting directly with a LAN line with no luck.

Thinking it was a bad network card I attempted a workaround by attaching a USB WiFi connector but this gave the same results, showing a network with an active internet connection, but no ability to connect with any program.

Any advice?

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All Answers

Best Answer chosen by JackVogel

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And with the basic out of the way.
by R. Proffitt Forum moderator / June 20, 2013 1:39 AM PDT

Norton does this when it expires and there is malware we see that does this. ALL details are needed in order to avoid a lot of blind alleys.

But try the usual with NETSH RESET (add which version of Windows as I can't find it in your post.)

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PS. When Norton expires you see this error.
by R. Proffitt Forum moderator / June 20, 2013 5:57 AM PDT
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Norton was the culprit.
by JackVogel / June 20, 2013 10:44 AM PDT

Thanks. Uninstalling Norton solved my problem.

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Good to read. My question.
by R. Proffitt Forum moderator / June 20, 2013 11:40 AM PDT

How much does Norton tax us here? That is, I see folk get cut off the internet and Symantec's software does not announce it did the dirty deed. This is one of the two reasons I can't recommend their product.

Imagine how many folk end up at a repair counter and a big repair bill.

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Might need to do this
by Jager67 / June 11, 2013 11:15 PM PDT
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router not at fault, dns flush no effect
by JackVogel / June 20, 2013 1:32 AM PDT
In reply to: Might need to do this

The issue is with only one computer and that computer has the same problem with ALL networks, so it isn't the modem.

The DNS flush seems to have had no effect.

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Print Screen Please
by Jager67 / June 20, 2013 1:38 AM PDT

If you can get a Print Screen of the Ipconfig /all... it will be alot easier to help you out

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Also if you Print Screen the Device Manager
by Jager67 / June 20, 2013 1:45 AM PDT
In reply to: Print Screen Please

Goto start then run in run type mmc devmgmt.msc

Click on network adapters so i can see what brand might need to fix the driver

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Re: connected to the Internet
by Kees_B Forum moderator / June 11, 2013 11:24 PM PDT

- What exactly did it say when it said "I'm connected to the Internet"?
- Does ping work?
- Am I right to understand neither your browser nor ping work when connected wired (using an Ethernet-cable) to the router?

- What exactly is the error message in Internet Explorer?
- IE should offer a network diagnostic if it can't connect. What does it report?

- Can you share the full output of ipconfig /all (run it from the command prompt) both when connected wired and when connected wireless?

- Just to exclude the router as a source of the error: do other devices (your laptop, your iPad, your smartphone) work wireless?


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by JackVogel / June 20, 2013 5:34 AM PDT

The laptop is running on Windows Vista.

By connected to the internet I mean that I can look at the Network and Sharing Center and see my computer connected to the network by a green line and the network connected to the Internet by a green line.

I have no idea if ping is working. I accessed it via the start menu, but it pops up and then disappears too fast to read the screen.

The exact message from IE.

"Internet Explorer cannot display the webpage"

A diagnostic gives the following: "Windows did not find any problems with this computer's network connection."

Ipconfig /all report
I can't get a wired connection at this time.

All other devices in the home work on this network AND I'm getting this same problem while using other wireless networks.

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