Computer Help forum

Question

Laptop screen help

by 324343128 / November 6, 2017 6:30 PM PST

My laptop generally works good, but recently, whenever I close the lid or wake it up from sleep, this screen appears, any tips? I've tried updates, reboot, and scanning for hardware changes, but none of it has helped.

OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-3KGH81H
System Manufacturer Dell Inc.
System Model Inspiron 15 7000 Gaming
System Type x64-based PC
System SKU 0798
Processor Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz, 2501 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 01.00.03, 1/10/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.502"
User Name DESKTOP-3KGH81H\mike00
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.87 GB
Available Physical Memory 2.27 GB
Total Virtual Memory 12.1 GB
Available Virtual Memory 5.72 GB
Page File Space 4.25 GB
Page File C:\pagefile.sys
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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All Answers

Collapse -
Answer
Image for referance
by 324343128 / November 6, 2017 6:32 PM PST
In reply to: Laptop screen help
Collapse -
Until it's sorted.
by R. Proffitt Forum moderator / November 6, 2017 6:47 PM PST
In reply to: Image for referance

Use Hibernation instead.

This can be a failure or just a bad driver. If you install drivers from other than Dell, for example.

-> Hit dell.com, put in your service tag and I can't guess what driver system they use today but use Dell's offer for drivers next. If they offer a Dell update system, use that. If drivers ala carte then install the latest BIOS, motherboard then audio and video drivers.

I most often run into this with folk that installed PC acceleration apps, registry cleaners and driver finders. In other words, stuff I never use.

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