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laptop screen goes black

by lynbot / September 22, 2008 11:40 PM PDT

I have an HP laptop that was only 2 years old when I began having problems. I would access the internet and after being on for 20 mins or so, the screen would start to fade and then go dark - nothing. Does this sound like a virus or is the screen shot? I tried cleaning the laptop with a can of air but it didn't help (I didn't open it). Just looking for some possible ideas as to the reasons this could be happening - not "how to" fix it. I used a laptop fan under it during the time I used it also - so shouldn't have overheated... ?

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"Just looking for some possible ideas as to the reasons this
by R. Proffitt Forum moderator / September 22, 2008 11:53 PM PDT

"Just looking for some possible ideas as to the reasons this could be happening - not "how to" fix it. I used a laptop fan under it during the time I used it also - so shouldn't have overheated... ?"

Tell me about your yearly cleaning of the vents and heatsinks. Also there are some models that have issues and recalls. Your post omitted make and model.

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black screen
by lynbot / September 23, 2008 7:58 PM PDT

It was my 1st laptop and I didn't know about cleaning - never cleaned anything 'til I used the can of air Sad I went to HP's recall page after reading your post and it wasn't one of the models recalled. I'm sick over this - we don't have much money so to have the laptop not work after only 2 years (barely) was awful. That's why I got a desktop this time. At least the components can be changed without too much trouble. Now I have a refurbished IBM laptop from a family member and will remember to clean it! Sure would like the newer HP working... Thank you for your suggestions, I know it can't be fixed in a forum, just wondered if there were a few "obvious" things I could expect to be wrong with it.

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Still no model number.
by R. Proffitt Forum moderator / September 23, 2008 9:55 PM PDT
In reply to: black screen

Why the model number matters is that I could see that it's one of the Pentium 4 models and those are well known to have issues with the heatsinks. I know to tear it down, replace the heatsink compound and build it back up. But your omission and "I didn't open it" to clean it leads me to just wish you the best of luck.

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