Computer Help forum

Question

Laptop screen breaks in apps and games

by Gneis_42 / March 21, 2018 9:32 AM PDT

This morning i dropped my pc on the ground, i took a quick look and everything seemed fine. Later when i tried to open an app (discord) the screen in the app was broken. All my apps and games break the screen. They also slowed down and crashed. My laptop model is Acer Aspire E5-572G and about three years old. Please help!
Thanks.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Laptop screen breaks in apps and games
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Laptop screen breaks in apps and games
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Re: broken
by Kees_B Forum moderator / March 21, 2018 9:40 AM PDT

I'm afraid only a tech that can open the laptop can help, for example by replacing the screen. But it's quite well possible that more needs to be done and it becomes too expensive.
As a start: what happens if you use an external monitor?

Collapse -
Answer
by Gneis_42 / March 21, 2018 10:47 AM PDT
In reply to: Re: broken

I connected it to a tv but the problem is still there, its probably inside the pc Sad

Collapse -
Still have to decide
by R. Proffitt Forum moderator / March 21, 2018 11:04 AM PDT
In reply to: Answer

If it's worth the risk of disassembly to unplug, re-plug in connections just in case. If that doesn't fix it you are looking at a new motherboard at least which is not a good choice.

Labor and parts should be more than a new laptop and certainly more than refurbs.
I've picked up refurbs from Newegg, Groupon and Amazon for my brother's office for a fraction of what new laptops cost. This means repairs are often limited to new hard drives today.

Collapse -
Thanks
by Gneis_42 / March 21, 2018 11:14 AM PDT
In reply to: Still have to decide

Yeah i think ill have to get a new pc, it was very slow anyway.
Thanks for the replies!

Collapse -
Answer
Decision time.
by R. Proffitt Forum moderator / March 21, 2018 9:59 AM PDT

Because it was dropped it's likely there is a hardware fault but what is it?

At best it's a connection issue so you find a youtube on disassembly and do that to unplug and plug in connections to and from the motherboard and display.

As a test you plug in an external display and see if that works. If that works it only tells us the motherboard to video port section works but not much about why the laptop display is broken.

If the machine is worth fixing, you may take the chance it's the LCD in the onboard display. Price out what a new display is.

-> Remember that because of the drop you can't be sure what broke.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.