Computer Help forum


Laptop screen breaks in apps and games

by Gneis_42 / March 21, 2018 9:32 AM PDT

This morning i dropped my pc on the ground, i took a quick look and everything seemed fine. Later when i tried to open an app (discord) the screen in the app was broken. All my apps and games break the screen. They also slowed down and crashed. My laptop model is Acer Aspire E5-572G and about three years old. Please help!

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All Answers

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Re: broken
by Kees_B Forum moderator / March 21, 2018 9:40 AM PDT

I'm afraid only a tech that can open the laptop can help, for example by replacing the screen. But it's quite well possible that more needs to be done and it becomes too expensive.
As a start: what happens if you use an external monitor?

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by Gneis_42 / March 21, 2018 10:47 AM PDT
In reply to: Re: broken

I connected it to a tv but the problem is still there, its probably inside the pc Sad

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Still have to decide
by R. Proffitt Forum moderator / March 21, 2018 11:04 AM PDT
In reply to: Answer

If it's worth the risk of disassembly to unplug, re-plug in connections just in case. If that doesn't fix it you are looking at a new motherboard at least which is not a good choice.

Labor and parts should be more than a new laptop and certainly more than refurbs.
I've picked up refurbs from Newegg, Groupon and Amazon for my brother's office for a fraction of what new laptops cost. This means repairs are often limited to new hard drives today.

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by Gneis_42 / March 21, 2018 11:14 AM PDT
In reply to: Still have to decide

Yeah i think ill have to get a new pc, it was very slow anyway.
Thanks for the replies!

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Decision time.
by R. Proffitt Forum moderator / March 21, 2018 9:59 AM PDT

Because it was dropped it's likely there is a hardware fault but what is it?

At best it's a connection issue so you find a youtube on disassembly and do that to unplug and plug in connections to and from the motherboard and display.

As a test you plug in an external display and see if that works. If that works it only tells us the motherboard to video port section works but not much about why the laptop display is broken.

If the machine is worth fixing, you may take the chance it's the LCD in the onboard display. Price out what a new display is.

-> Remember that because of the drop you can't be sure what broke.

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