Samsung forum

Rant

Laptop repaired 4 times for charging issue

by Chconger / January 27, 2014 3:21 AM PST

Hello

I am at my wits end with Samsung customer service escalation.

Brief synopses is I my Laptop was repaired 3 times under warranty for failing to charge the battery. Then it failed a 4th time.

Sent it in the fourth time, and the service center received it, then inspected it, then disassembled it, then????, then reported exterior damage and would not honor the warranty.

I did not send it in damaged. It failed 4 times for the SAME THING.


Anyway I have been getting the runaround from the "executive customer service" team. They say they are escalating but each time I call back the problem seems new to them. I suspect nothing is happening.

My Samsung case repair number is 4121990206

How do I get compensated for this dog of a laptop?.....been at this for 8 weeks now.

How do I get someone at Samsung to pay attention?

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threaten them with court
by James Denison / January 27, 2014 3:42 AM PST

If they don't come through, file in small claims, be sure they get their notice.

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Update
by Chconger / January 27, 2014 3:42 AM PST

As it happens I just received confirmation that Samsung has agreed to repair the laptop..

Yea!! That was fast (or coincidence)

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