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General discussion

Laptop problems- Virus has destroyed it

Jun 17, 2007 6:08PM PDT

I've been having some laptop problems, so I asked a friend to help me out. Well it seems he has some sort of grudge against me for some reason and instead loaded a nasty virus onto it just to screw me up a little and refuses to take it off.

Well anyway, basically I am now stuck as my laptop will load up but the second I try to load any programs or anything; it goes weird and just freezes. It won?t recognise me using my mouse and it doesn?t even seem to recognise the keyboard, so I?m forced to restart! It seems to just be getting worse and worse, but the thing is I?m in my exams at the moment and desperately need it for revision.

Any advice?

Discussion is locked

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Re: laptop forum
Jun 17, 2007 7:04PM PDT

Maybe your friend was a real friend, trying to help you, but just unable to find and remedy the cause of your troubles. But I'm confused that you say he "refuses" to take it off. Does that mean that he admitted he's done it on purpose? Nice friend it is then.

If it's really only a problem of not being able to run any program, it might mean the association for exe files is damaged. http://filext.com/faq/broken_exe_association.php gives some ways to repair that.
If, however, you can't use the mouse and keyboard, it might be a hardware problem just as well, and even more likely. Your laptop needs repair or replacement then. What were your "some laptop problems"?

The best thing to do would probably be to use the manufacturer supplied restore CD's to bring the machine back into the state you bought it. That should solve any software problems, and delete all viruses that might exist. But it won't help (and likely it won't even succeed) if there are hardware issues.

It depends on the restore-CD and how you use it, but there's a fair chance you will loose your data on the hard disk. You'll have to restore those from your backup.

In the mean time: find another PC to work with. Use the latest version of the data you really need for your exams from your backup, and start fixing the problem when you finished your exams.

Kees

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Tried Starting In Safe Mode?
Jun 18, 2007 5:04AM PDT

Frequently, restarting into Safe Mode, then running full scans with your antivirus and antispyware programs will get it going again.:

How To Start In 'Safe Mode'

Unfortunately, you've given us no information about your computer... Operating system? Antivirus program installed? Antispyware programs installed? If you're aware it's a virus, please tell us which virus has been detected?

And since it's ALWAYS important to keep current backups of your important documents and files, will you be able to use those backups and Recovery discs if you can't clean up the computer using the methods above?

Hope this helps and let us know more..

Grif