Was when the owner had installed drivers other than what it came with. We would restore the machine to factory condition and it would work again. Trying to fix it later seems to be tough. Even more so in a forum setting.

Also, many games launch the first time and for example your first picture shows the Intel but not what other adapters are available.

Yes, yes, all this is far too finicky for users today. Today's users do not want to fiddle.
Bob