Can be software, if you see an error (yellow exclamation mark) with the player in Device Manager. But a hardware issue is more likely. Then replace the drive or use an external drive.
If you still have warranty let Dell solve the hardware issue.
Dell ProBook 4530s running Windows7. When I am inserting a music CD the drive does not auto start any menu, nor is it recognized in Explore or My Computer. The CD does spin/whirr briefly, then goes quiet. My quest is to load these tunes into I-Tunes which I have been using successfully for some time now. I have burned CDs lately, but it's been a while since I uploaded.