Storage forum

General discussion

Laptop not picking up external hard drive

by gem0611 / November 16, 2009 8:39 PM PST

The laptop I usually use is in for repairs so I'm trying to set up everything I need on a friends laptop using my external hard drive.

I plug it in and absolutely nothing happens. It's not in the systems tray, device manager or in my computer.

I'm not sure if it's relevant or not but I also noticed that the DVD drive is also missing from my computer. It is, however, in device manager with error code 39 (I've tried updating the drivers but doesn't work)

The light on the hard drive flickers very quickly.

It's a Siemens Futitsu laptop running Vista business. My external is Maxtor.

I've been reading forums all day and can't seem to find any solution that works. I hope you'll be able to help.

Thanks Happy

Discussion is locked
You are posting a reply to: Laptop not picking up external hard drive
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Laptop not picking up external hard drive
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: errors
by Kees Bakker / November 16, 2009 8:48 PM PST
Collapse -
Is there anything else I can try in the meantime?
by gem0611 / November 16, 2009 9:35 PM PST
In reply to: Re: errors

Hi Kees

Thanks for your speedy reply. I don't have another laptop or external to test until my laptop gets back. Is there anything else I can try?


Collapse -
Little to go on...
by Willy / November 16, 2009 9:54 PM PST

The ext. HD can be plugged into any system even a MAC to see if its present. Use any friends system to do so or try the public library if allowed. Also, it helps to give details of your friends laptop you borrowed. If you know your friend used a ext. HD on it or any other flash "media", it should work. If you have a flash thumb drive, try that in a port, does it work? If not flash drive, a simple one can be brought for low cost. No use giving more info until those tips/hints/ideas are tried.

tada -----Willy Happy

Collapse -
Just checking.
by R. Proffitt Forum moderator / November 16, 2009 10:20 PM PST

Did you fix the CODE 39?

Also, some of these external drives only work when:
a. The laptop is on AC power.
b. The cable is the one that came with the drive.

Popular Forums
Computer Help 51,912 discussions
Computer Newbies 10,498 discussions
Laptops 20,411 discussions
Security 30,882 discussions
TVs & Home Theaters 21,253 discussions
Windows 10 1,672 discussions
Phones 16,494 discussions
Windows 7 7,855 discussions
Networking & Wireless 15,504 discussions


Samsung Galaxy S8's major makeover

This year's flagship phone gets a sexy new design and Bixby, a house-made digital assistant.