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laptop network card meltdown?

by noheadundead / March 18, 2009 9:17 AM PDT

I'm repairing an older Gateway laptop, not sure of the model, but it has the Intel P4m and 512 mb of ram. My problem is that whenever I connect it to the internet via ethernet cable (there is no wireless card on this one) my entire network seems to fail. The laptop's internet is slow, and the rest of my computers pretty much lose thier connection to my network. However, when I disconnect the Gateway from my network, my other computers return back to normal? does anyone have an idea as to what is causing my problems? thanks!

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Tried Checking For Malware Like This?
by Grif Thomas Forum moderator / March 19, 2009 4:49 AM PDT

Although the problem could certain be a faulty ethernet card, such problems also can occur because malware floods the network with internet traffic.. So..

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder.

Hope this helps.

Grif

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Didn't work
by noheadundead / March 19, 2009 12:12 PM PDT

Thanks for the tools. Unfortunately, they didn't work. I also tried using netdiag.exe, but the network card passed all of the tests. I'm pretty sure that it's a hardware failure. The laptop is like 7 years old, so it's not a big surprise or anything. I'll just buy one of those usb network adapters.

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WHY Didn't The Tools Work?
by Grif Thomas Forum moderator / March 20, 2009 6:09 AM PDT
In reply to: Didn't work

If they didn't install or didn't run, then it generally means there IS malware on the machine. As described in my previous post, the download must be made on a separate, clean machine (a friend or family members computer), then the files may need to be renamed to install and run correctly..

Did you do that?

And if you did, did the tools install and did you run them.. What did they find?

Hope this helps.

Grif

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