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Laptop Keyboard keys not functioning

by Caddy / May 6, 2008 11:01 PM PDT

My notebook keyboard stopped functioning - don't know what caused this.

I suspected a virus or problem with the keyboard itself.

Ok, what do I do now?

I've tried external keyboard they work fine.

ASUS Z7000/Z70N
Windows XP Home

Thanks and appreciated your help.

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Sounds like a hardware failure to me.
by R. Proffitt Forum moderator / May 6, 2008 11:22 PM PDT

Since there is no OS loaded to get to the BIOS that looks like a hard failure. How ASUS handles this will be interesting. In the US it's not been easy.

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Hi Bob
by Caddy / May 7, 2008 10:25 AM PDT

I able to get into BIOS using the external keyboard. I tried Knoppix boot cd all hardware working correctly except the keyboard. So in your case what you think might be the main problem? I suppose it time to replace the keyboard?

If so, I'm willing to do this myself since this laptop is not under warranty anymore.


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by Caddy / May 8, 2008 1:42 PM PDT
In reply to: Hi Bob

If you come across this situation before so what is your finding to this problem was it the keyboard is faulty or other hardware related?

I don't now for sure but I'm going to trying disassembly and give it a good clean, re-connect the cable and see if that help. If not, will try if I could find a part for replacement.

Please if you have info share with me.

Oh, I do need the Service / Repair Manuals does anyone know where I can get it for ASUS Z7000 series?


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That would be the place you bought it from.
by R. Proffitt Forum moderator / May 8, 2008 10:10 PM PDT
In reply to: Hmm...

You went there for their great customer service and more. So it's time to call them up and ask for the parts or a diagram or even "a clue" on how to get the keyboard out.

Over in our Laptop Forum we have a link about Toshiba laptops which can be used to see how many laptops come apart. See

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