Hello, I've been using Cyberpower laptops for the last 4 years for their performance and great prices. Unfortunately, I'm having issues with my Cyberpower tracer laptop (full specs below) keyboard which is boggling my mind since it seems like the worst time, intermittent.
At first, it was just my windows start key that started to not work every time I pressed it. I thought maybe it was just stuck or getting old. I could get it to kinda open the start menu if I held the key or spammed it right but now it flat out doesn't work anymore. Then just today my '0', 'P', ';' and '.' keys started to behave the same way that I have to use an external keyboard I had around.
I tried uninstalling all the keyboard drives in device manager hoping it was just a firmware and not a hardware issue, even though the keyboard still worked after doing so, and rebooted my laptop. I found another post like mine before making this ( https://www.cyberpowerpc.com/forum/problem-with-keyboard_topic49629.html ) and tried to take the concerned keys out and trying to see if the membranes are damaged and trying to clean them out a bit. After putting them back on, they all of a sudden worked perfectly again but after trying to do the same for the windows start key it no longer works again. Sometimes they work like the keyboard is fading in out and of consciousness but it's mostly not working at all for those keys anymore. I'm so confused. At this point, I feel like I need to buy a new laptop but I'm hoping one of you could help me avoid that and find a solution I'm missing first.
If there is any ideas or more information you may need, please ask and I'll do my best to help you help me.
Black Friday Tracer II 15 VR SPECS
Operating System: Windows 10 Pro 64-bit (10.0, Build 17763)
System Manufacturer: CyberpowerPC
System Model: TRACER II
BIOS: N.1.04 (type: UEFI)
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 16384MB RAM
Card name: Intel(R) HD Graphics 630
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Card name: NVIDIA GeForce GTX 1060
Dedicated Memory: 6052 MB