Windows 8 forum


Laptop keyboard and touch pad trouble

I have an Asus Q500A on Windows 8.1. Suddenly, the touchpad and keyboard aren't functioning correctly. I can't right click with the touchpad, and some of the function keys are unresponsive. I don't know what caused this or how to fix it. I already disassembled the laptop twice to make sure the ribbon cabling inside was secure and it is. Any help would be greatly appreciated

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All Answers

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In reply to: Laptop keyboard and touch pad trouble

Always test the laptop with some USB keyboard and mouse to see if this is a software issue. If the problem is the same on the keyboard then it's some blown OS issue.

The keyboard looks to run from 25 to 99 bucks, example at

Given this is 4 years old it's common to start to see keyboard failures. As to the touch pad, my advice is to get a mouse.

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In reply to: ALWAYS TEST

It does work with a USB keyboard and mouse. I'd rather not have to use these though, because it's redundant. Any ideas or suggestions on how to get the laptop's built in ones working again would be cool

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Then the chances are very high

In reply to: Reply

A new keyboard and mouse pad assembly will fix it. The keyboard part is cheaper than a service counter visit. I will let you google up youtubes if needed for how to change these common failure parts.

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Update your drivers first...

In reply to: Laptop keyboard and touch pad trouble

Before rushing to the nearest tech store, I would try to update all related drivers from the Asus official site. Sometimes it could simply be the issue of a conflict between an old keyboard or touchpad driver with updated Windows. If you can rule this out as a solution, I would also recommend a USB keyboard and mouse.

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