Laptop keyboard and touch pad trouble

I have an Asus Q500A on Windows 8.1. Suddenly, the touchpad and keyboard aren't functioning correctly. I can't right click with the touchpad, and some of the function keys are unresponsive. I don't know what caused this or how to fix it. I already disassembled the laptop twice to make sure the ribbon cabling inside was secure and it is. Any help would be greatly appreciated

Discussion is locked

Reply to: Laptop keyboard and touch pad trouble
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Laptop keyboard and touch pad trouble
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -

Always test the laptop with some USB keyboard and mouse to see if this is a software issue. If the problem is the same on the keyboard then it's some blown OS issue.

The keyboard looks to run from 25 to 99 bucks, example at

Given this is 4 years old it's common to start to see keyboard failures. As to the touch pad, my advice is to get a mouse.

- Collapse -

It does work with a USB keyboard and mouse. I'd rather not have to use these though, because it's redundant. Any ideas or suggestions on how to get the laptop's built in ones working again would be cool

- Collapse -
Then the chances are very high

A new keyboard and mouse pad assembly will fix it. The keyboard part is cheaper than a service counter visit. I will let you google up youtubes if needed for how to change these common failure parts.

- Collapse -
Update your drivers first...

Before rushing to the nearest tech store, I would try to update all related drivers from the Asus official site. Sometimes it could simply be the issue of a conflict between an old keyboard or touchpad driver with updated Windows. If you can rule this out as a solution, I would also recommend a USB keyboard and mouse.

CNET Forums

Forum Info