Laptops forum

Question

Laptop issues- Advice sought

by brendano1984 / November 29, 2012 6:08 PM PST

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Hi,

I am new to the forum so apologies if this is not in the correct area or not how things are done.

I am having issues with a Samsung r540 running Windows 7 and wonder if anyone could help. It has had issues closing down after starting in normal mode and I have been stuck using safe mode for some weeks now.

The past few days safe mode is no longer running as should either as only half the screen shows the desktop and folders have no names, the windows icon doesnt open to show programmes and drives etc.

I tried restoring this to factory default as theres nothing needed on here and I can always buy Windows 8 as the key for 7 is badly rubbed off the bottom of the laptop but the recovery system will not allow me to select the recovery partition to install to initial status. Have tried resetting through f2 as well with no joy on there and Samsung have no suggestions.

I would need something that runs off usb or disk that will start up on entering into the laptop as I cant get to the dvd/usb drive icons to open them up and load an exe etc.

I am also unsure if I need a samsung reinstall cd a windows restore cd or if buying windows 8 would sort the issues and return to default. Quite a newb to all this so I dont want to do more damage than good.

Thanks for any responses given in advance, I realise its through the kindness of strangers and asking alot.

Brendan

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All Answers

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Answer
Re: laptop issues
by Kees_B Forum moderator / November 29, 2012 6:53 PM PST

It seems a clean install of any OS (Linux, Windows 7, Windows Cool should help, provided you can find all drivers necessary for that OS.

It's not clear from your post WHY you can't boot from the recovery partition. I assume you didn't delete it?

Didn't you make recovery disks yourself? It's rather common today that this is a task for the owner, if they don't come with the laptop. If not, can't you order them at Samsung?

It might be an option to trry http://windows.microsoft.com/en-US/windows7/Create-a-system-repair-disc

Kees

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laptop issues
by brendano1984 / November 29, 2012 7:08 PM PST
In reply to: Re: laptop issues

Thanks for the response.

The samsung apparently came with a recovery partition and shows up on the samsung recovery solution software when I click on more info, it does however show as the D drive that has a back up unless this is standard to save it to here. The software however does not allow me to select this as a recovery option to restore to default.

Samsung have advised they do not do recovery disks anymore and said most companies do not as they have the recovery partition there for that reason as they were my first port of call.

In terms of drivers, does this mean if I buy a copy of windows 8 to install I still need drivers for the laptop itself from another source as I am unable to open dvd drive or usb's as the system wont load them in windows.

Thanks again

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Re: laptop issues
by Kees_B Forum moderator / November 29, 2012 7:20 PM PST
In reply to: laptop issues

The drivers for the DVD-drive come with Windows, but you might need custom drivers (provided by Samsung) for the USB to work.

The disadvantage of a recovery partition is that it gets lost when the disk breaks down, so you can't use it to install the system on a new hard disk. For that, you need the disks. Are you sure there is no option to make them?

Possible help also from:
http://superuser.com/questions/161463/samsung-recovery-solution-4-can-i-make-a-windows-disc
http://www.user-guides.co.uk/download/recovery/recoverydvd/recovery-dvd-samsung-r540-windows.html (they mention 'money back', so I don't think it's free)

Kees

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laptop issues
by brendano1984 / November 29, 2012 7:53 PM PST
In reply to: Re: laptop issues

Thanks, that makes sense to me.

This seems to be the issue, because the laptop is corrupted the recovery partition will not work. The system itself offers a back up solution but i figured if there are issues and it makes a back up of a corrupt system will this not re-install with the same effect.

The idea I had was to buy windows 8 in the hope it auto loads on placing the disk in and seeing if that will install but again I dont know if that would sort the software issues out or if theres more to it than that.

Brendan

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