Question

Laptop internet speed

Jul 11, 2018 10:14AM PDT

My Dell laptop downloads at a rate around 13 mgs, whereas my other desktops and mobile devices download at my contracted rate of 40 mgs. What should I do to correct? Thanks

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Clarification Request
More Info Please
Jul 21, 2018 10:44PM PDT

Hi,

What is the model of your Dell laptop?

It may be it has a older Wifi card that needs updating to the same standard as your wireless network. For instance it will be one of these 802.11 a/b/g/n/ac From a to ac each incrument gives more speed.

For instance my Dell e6540 wireless is n class. I can upgrade it to a newer card that will handle AC but my present wireless network is n class so no advantage.

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Answer
Add more details.
Jul 11, 2018 10:18AM PDT

I often find reasons such as firewalls or suites that scan all packets. Also there are other reasons such as dated WiFi drivers, distance or out of date router firmware.

For a test, do the speed test wired.

Finally, this laptop could be some old Celeron. Your post is lacking in detail.

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Answer
Reset
Jul 25, 2018 1:24AM PDT

Hi Howakap! I suggest that you disconnect your laptop from the internet and reset it. Once the device fully operational, connect back on and test things out. If this still does not work, I suggest that you consult an IT professional. There might be an issue with your Wi-Fi receptor!

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