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Question

Laptop intermittent problem

by Dec 20, 2012 4:09PM PST

I have a Toshiba Satellite L750 running Windows 7 Home Premium.
It has always been working great.
Until I connected to my new workplace WiFi printer.
It wasn't until the following day that I booted up, when the trouble started.
Typing any text on Word, email, internet, will result in words missing letters.
Moving the mouse around the screen , it will freeze, then jump to way further than I want it to.
Clicking the trackpad buttons, I have to occasionally wait, then click again to get a response.

I ran AVG which found a couple of suspect files, fixed them, rebooted, no improvement. I ran Malware, no malicious files found.

As mentioned, the only recent change was connecting to the work Wifi printer, where it worked fine.

I would appreciate any insights and suggestions.
Thanks

Discussion is locked

4 Posts
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Answer
Re: missing letters
by Former Forum moderator Dec 20, 2012 6:00PM PST

- What exactly do you mean with 'connecting to a wireless printer'? Depending on that answer, did you try disconnecting?
- If it's a workplace printer, does the workplace have an IT person to have a look at the problem?
- If you look in Task Manager, what are the top 3 processes using the CPU and what percentage (sort on CPU use)?
- Does a wired (USB) keyboard have the same issues?

Kees

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Thanks
by VicVal01 Dec 21, 2012 9:35AM PST

By connecting to a wireless printer, I mean that I received a wireless network access code, that enabled me to print wirelessly via the work router to the wireless enabled printer.

It is a small workplace, with non IT personell.

The top 3 processes are: Hardware interupts, sorry I can't see the percentage use for the individual Process, but it shows over 50,000k in Memory.

svchost: 43,000k

Search Indexer 35,000 k

When I go to Performance, it, doesn't seem to go much over a few percent.

THe freezing does not occur with both a wired keyboard and mouse.

Thanks for your help.

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Answer
A couple thoughts:
by Dec 20, 2012 8:46PM PST

Sounds like a corrupt driver.
If you have the chance find the latest divers for the printer then install and upgrade drivers.
If that doesn't work uninstall the printer then reinstall.

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Answer
Hmmmm
by Dec 21, 2012 1:13PM PST

Thanks for your replies. Go figure, even after I turned it off and on a couple of times, It hadn't changed, and then this morning it has reverted to its normal working state.

Keep fingers crossed.

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