Computer Help forum

General discussion

Laptop hit the ground, not responding lockup

My laptop went off a table last week. Hit the carpet. Picked it up,
restarted it... it seemed to be just fine. I could do everything as I
used to.... but later that night a game I was playing completely froze
and the machine eventually bluescreened.

It was late at that point, so I turned it off and let it sit overnight. It seemed to be mostly
okay, except Firefox would occasionally get the whole "not responding"
bit for 15 seconds at a time... but it also did the same with with
generic folders I had open... and they'd progressively last longer and
longer until it would completely lock up my computer and the only way to
get out of it was to force shutdown the machine.

On thanksgiving, I tried booting it up and it just could not get past
the "Starting Windows" screen. It was like this for days. After
messing with it a bit with a tech savvy friend, we decided to just
reinstall windows. So now I'm on my completely renewed machine, but I
still get the "Not responding" problem that locks up my laptop.

While anything is "not responding", no CPU is being hogged up.

Discussion is locked
You are posting a reply to: Laptop hit the ground, not responding lockup
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Laptop hit the ground, not responding lockup
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -

In reply to: Laptop hit the ground, not responding lockup

My computer model is a Toshiba Satellite L655-S5105

Collapse -
Could be a bad Hard Drive

In reply to: Model

Go to Ubuntu and download the live CD and burn it to a CD. Boot from it and just play around a bit and see if it freezes. Hard drive just hate to be bounced around and will show weird systems sometimes.

If you need a program to burn the iso you download from Ubuntu you can use Iamburn.

Collapse -

In reply to: Could be a bad Hard Drive

I already erased the drive and reinstalled windows.

Collapse -
I understood that in your first post

In reply to: ..

By your first post I thought that you still had problems after restoring the hard drive. I was not recommending you install Ubuntu to your hard drive, i was recommending that you use the Live CD to run an alternative OS that would not use the hard drive. If everything ran good that would be a good hint that the hard drive had intermittent problems. Live CD's are great troubleshooting tools.

Collapse -
Prepare for the worst

In reply to: ..

I'm glad you reloaded the window OS, but you still report you have problems. Let's be honest, you dropped the laptop, the degree of damage maybe minor but overall laptops are not suppose to fall and expected to work unless it's been rugged model. I thought that and the HD is a clue to the degree of damage. I suggest you find out who made your HD enclosed in your laptop, visit the support website and get the diags to run. use them and see what real HD issues are present. In most cases, the HD should report "0" errors or minor soft errors. For that matter get any diags from your laptop maker as well and run them. Sooner or later, you have more serious problems/issues due to a real h/w fault, excluding any s/w ones. good luck

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.