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Laptop hangs,screen goes black on playing you tube videos?

by jocular_jd / May 24, 2011 2:23 AM PDT


My HP G series laptop(G62-361TX) is malfunctioning when I try to view videos on youtube. The Laptop hangs and the screen goes black. I have to reset it to normalize things.

Please Help to sort out the problem.

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All Answers

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by R. Proffitt Forum moderator / May 24, 2011 2:35 AM PDT

I owned a HP G62 but that's a side story. TRY THIS FIRST!!!


Mark and Grif noted it at http://forums.cnet.com/7723-6122_102-519707.html


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I have problem also..any lack to fix this.?
by mrbajc / July 2, 2011 10:41 AM PDT
In reply to: TRY THIS FIRST!!!

I have HP Pavilion dv7 4160em, with Windows 7, for over a 8 mounts and I have this problem from the beginning and I cant fix it.... sometimes-(randomly) when I look video on you tube or elsewhere, my screen go black but sound remains (repeating sound), like the last sound before go "off" (the screen go black,light on the keyboard go off) but clicking sound from song/video remains and I must hard reset the laptop,nothing else works! I try: update/reinstalling the driver for sound (ATI High Definition CODEC+ATI High Definition Audio Device), and graphic driver-(ATI Mobility Radeon HD 5470), I try to disable ATI High Definition Audio Device ..... I spend over 2h on the phone with technical support but we didn't fix anything I try with different browsers, reinstalling them... I got only kernel power 41,error nothing else... Maybe it got something to do with sound volume and power...??? Sorry fore spelling my English is not good ;)... any idea???

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8 mounts?
by R. Proffitt Forum moderator / July 2, 2011 1:43 PM PDT

Sorry besides not understanding your post I can not find where you tried the change noted above.

The change takes a few minutes and beats hours on tech support.

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