Laptops forum

Question

Laptop freezes for 50 seconds on boot

by Michael45512 / August 28, 2017 3:50 PM PDT

Hello,

I have a serious problem with my Dell Latitude E6400 laptop with Windows 10. Whenever I start or restart my computer now, the splash screen would display for a few seconds to complete the power-on self test (POST). After that, all I see is a blinking cursor, and that remains for about 50 seconds until Windows boots up which itself stalls for a minute before I get to the lock screen.

Whenever this happens, the Ethernet and Wireless adapters don't work, and when I go into Device Manager, the Wireless adapter is missing and these devices report errors:

http://i.imgur.com/pqHf8cl.png

The Wireless adapter was missing, and Device Manager reported the following errors:

1. Intel(R) 82567LM Gigabit Network Connection (Ethernet):

This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.

2. Intel(R) Active Management Technology - SOL (COM4)

Windows has stopped this device because it has reported problems. (Code 43)

3. Intel(R) Management Interface

This device cannot start. (Code 10)
A device which does not exist was specified.

I began suspecting that it had to do with the Intel ME. I press F12 on boot, and select 'Intel Management Engine Boot Extensions (MEBx)'. I get something to the effect of "ME is initializing", it hangs on that screen for exactly 50 seconds, and then Windows boots (and hangs for 50 seconds).

I don't have any use for Intel ME, nor will I ever use it. I have had this problem intermittently for the past year, but I didn't pay attention to it until now. Re-flashing the BIOS didn't help; I couldn't update the ME firmware. It hung for 50 seconds, again.

http://i.imgur.com/t8xIZ2s.jpg

ME Firmware Update Failed! (Error Code: 8725)
-> Failed to receive last update status from the firmware.

I know something's wrong and unresponsive with the Intel ME, it's keeping my computer and network connections from working correctly and I don't have a warranty to take the PC back to Dell. What is going on???

Any suggestions would help.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Laptop freezes for 50 seconds on boot
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Laptop freezes for 50 seconds on boot
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
If the laptop has failing parts.
by R. Proffitt Forum moderator / August 28, 2017 4:20 PM PDT

Sounds normal. You can research those messages for priors like http://en.community.dell.com/support-forums/laptop/f/3518/t/19649568 which many call out as a failing motherboard.

You might want to ignore this and save the bucks for a new laptop.
https://www.groupon.com/deals/gs-dell-latitude-e6400-laptop-intel-core-2-duo-4gb-ram-hdd-windows-10 pegs this as a 200 buck laptop when you can find them.

How about this 120 buck model which may have better specs? https://www.newegg.com/Product/Product.aspx?Item=9SIA6A35CV8466

There are folk that want a fix that doesn't require boards or such but the good news is this class laptop can be had cheaper than any repair counter.

We bought 2 of those for the office and used the last chance Windows 10 upgrade and these are neat for the bucks.

Collapse -
Want to stick with that model? Found it.
by R. Proffitt Forum moderator / August 28, 2017 4:22 PM PDT
Collapse -
(NT)
by Michael45512 / August 28, 2017 4:32 PM PDT

But this is the only problem my laptop has. I don't have the money for a new laptop right now. The entire motherboard doesn't have to be trashed just because of a small part. Where is the Intel ME? I can disable it if possible.

Collapse -
Disable?
by R. Proffitt Forum moderator / August 28, 2017 4:34 PM PDT
In reply to: (NT)

Try device manager and the BIOS.

The prior discussions seem to agree the machine may need a new motherboard. I supplied some far less cheaper than repair options.

May want to just use it as-is till it dies.

Collapse -
I've already went through those steps.
by Michael45512 / August 28, 2017 4:50 PM PDT
In reply to: Disable?

I've already tried disabling those devices, and the PC still acts up when I boot it. And I went as far as taking the shiny motherboard out and looking at it, and it showed no signs of damage. This is a good computer and I want to fix this without having to go through a repair process. If there is a failing part, what is the mechanism for this failure?

Collapse -
Remember I take it you did your research like I did.
by R. Proffitt Forum moderator / August 28, 2017 5:01 PM PDT

I didn't find anyone fixing it without replacing the motherboard. Motherboard repair is well, if you do such, you know the information you must find and where to scavenge parts. But at the price for a much better laptop being just about 125 bucks I suggest you not do that but use it as-is.

Your post says it works, just is annoying as the startup is delayed.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?