Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Laptop freezes at "Starting Windows"

by Dec 11, 2012 9:55PM PST

Hello, I I've read the other posts related to this but found no answer.

My laptop HP G6 Friezes at the starting windows screen.

Tried waiting it out- nothing happens
I've tried factory restore -can't freezes at same spot
can't boot into safe mode -same loads windows files and freezes
Tried reinstalling from disk-same loads windows files and freezes
tried different known working hard drive and ram
Tried taking apart re- applying thermal paste and checking for any obviously damaged parts and everything seems fine.
Tried system repair disk- Freezes on "Microsoft Corp"
tried some other things like resetting bios... but specifics slipping mind at moment.

Any ideas what could be going on?
If its a hardware prob, what could it be? Things appear to load. For example when I try to install from disk or system restore I get the windows loading bar before it freezes on "starting Windows.

Or other things to attempt before I give up and make it someone else's problem?

Oh and if Im posting in wrong area please link to correct one.
Thanks

Discussion is locked

2 Posts
- Collapse + Expand Details
- Collapse -
Answer
Did you try other OSes?
by Former Forum moderator Dec 11, 2012 11:36PM PST

I usually try Ubuntu from a LiveCD to sniff out if it's hardware or software.

A recent rash of rootkits seem to cause that. The infection can extend to the factory restore which I have to use the restore media rather than the onboard restore.
Bob

- Collapse -
Answer
Check and verify
by Dec 12, 2012 2:15AM PST

What i do is simply use another HD to load the OS, just to see if it's a HD issue. If it loads, then HD is at fault, if it fails with different it's possible the HD controller(mtrbd. side) is at fault. As Robert stated, using a "live version" of Ubuntu properly burnt to a disc to see if it loads at all. if it fails, then some h/w in the laptop is at fault. This also excludes the HD, which is why i posted that info. Alas, HP products don't seem to measure-up as it may fail due to bad design or heat stress, which cause all sorts of wacko issues. Now, if as Robert stated it maybe some malware, then use a bootable version(disc) in order to test and check/scan. You may want to look for Hiren's BootCD, again burnt to disc and use its various pgms. to resolve some issues. Besides any disc media, some flash drive s/w may help. though limited in scope. It doesn't hurt to check HP own support website and see what other users claim problems with, something maybe common.

http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/HP-Pavilion-G6-Laptop-problems/td-p/1160875

tada ------Willy Happy

Back to Computer Help forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info