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Laptop firewire port problem

Westinghouse NB-14w2 laptop, W-XP-Pro, Canon miniDv camcorder, 4 pin firewire cable. PC does not recognize camcorder. Old Sony Vaio does so I believe camcorder and cable are OK. Westinghouse tech stumpped.

If,
I delete IEEE1394 controller in System Hardware Device Manager,
turn the laptop OFF,
make the appropriate cable connection,
turn the camcorder ON,
turn the PC ON and allow PNP to find and start the new hardware,
then,
the PC will reconize the camcorder, start Windows Movie Maker and allow any and all normally expected activity. THIS ONLY WORKS ONE TIME. The nest time I want to rum this setup, I must do the entire exercise again.

What needs to be corrected in W-XP Pro to keep the firewire port "alive" between sessions?

The laptop came with W-XP Home OEM and the problem was there from the beginning. I had XP-Pro available and did a clean format and install at Westinghouse recommendation. No help.

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I wonder who installed XP Pro?

In reply to: Laptop firewire port problem

A recurring theme and issue is the person who installed XP Pro didn't install SP2 or the MOTHERBOARD DRIVERS.

Your post neglects this crucial information and whether the camcorder and cable works on other machines.


Bob

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Who installed XP-Pro -- I did

In reply to: I wonder who installed XP Pro?

As I stated in the body of my original post, the camcorder and cable works fine with my old Sony Vaio.
I did the WXP-Pro installation with integrated SP2 and the complete suite of Microsoft updates.
I did the full and complete install of Westinghouse drivers with all components reporting successful installs. The IEEE 1394 controller is furnished in the Windows build.

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Then you have a defective machine.

In reply to: Who installed XP-Pro -- I did

Time to make a call to its maker. Good the hardware works else since the brings it down to the bad laptop.

If out of warranty or worse, a common fix I use is to add a Firewire PC-Card.

"The IEEE 1394 controller is furnished in the Windows build."

That's not entirely true. This controller is connected to the motherboard chipset. If there is any error or omission or update missing then the firewire doesn't work even if it shows in the device manager. This Windows annoyance of items showing without errors drives technicians mad.

Bob

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??Defective machine

In reply to: Then you have a defective machine.

Again as I said in my original post. Westinghouse tech.(s) are stumpped. They contend the problem is with Windows and I'm inclined to agree since I can make it work on a ONE TIME basis by following the procedure I detailed in my original. Since it is OEM, Microsoft wants nothing to do with it.

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Who said it was good hardware?

In reply to: ??Defective machine

You've stepped into that grey zone of self installed OSes where no one can support you. The machine plus your OS install and selected drivers = defective operation.

-> It is that simple.

I'm sure there are some that want to load there own OS but on laptops it gets quite involved and why I ask most to not do that until they have the maker's installed OS working.

It's defective. Get your money back.

Bob

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