Computer Help forum


Laptop fell and usb port is broken, laptop won't start up


My laptop accidentaly fell off my bed (about 40-50cm) inside of my backpack. The laptop won't start up anymore, my school diagnosed this and said the motherboard has to be replaced due to this broken usb port. I have gotten some pictures and they said it would cost over €800. Is it possible to fix it on my own, I don't care if I can use the usb port or not.

my laptop is a Lenovo Legion Y520-15IKBN
here are the pictures:
picture 1
picture 2
picture 3
picture 4
picture 5


Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Laptop fell and usb port is broken, laptop won't start up
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Laptop fell and usb port is broken, laptop won't start up
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Re: laptop

In reply to: Laptop fell and usb port is broken, laptop won't start up

I'd ask a repair shop for a second opinion.

Collapse -
My bet is the damage is beyond the port.

In reply to: Laptop fell and usb port is broken, laptop won't start up

The usual drop damage is all over the map but if all things appear to be fine I'm going to write that a tech or someone could remove the banged up port but my bet is that the real damage or failure is elsewhere and thus you are looking at a new motherboard.

But that's not a sure thing in dropped laptops. The LCD and other parts are now suspect.

Try removing the USB port and then see what happens. There are plenty of YouTubes on removing, replacing that part. It's not required for operation so no need to solder in a new one.

Collapse -
The school said this.

In reply to: My bet is the damage is beyond the port.

My school said the broken piece of the usb-port/mortherboard is short-circuiting so it won't start up..
I'll head to a computer repair center in a few days and see what they say.

Collapse -
Here's a thing about USB.

In reply to: The school said this.

USB "spec" supports full shorting across the 4 signals. So I don't know why any PC tech would say that.

Anyhow, removing the banged up port is an entry level tech job. Here's a video.

Removal is pretty easy.

Collapse -
actually, that's what I was going to suggest

In reply to: The school said this.

Is the port crushed flat, causing the inner contacts to touch? Remove the battery, do not plug in power cord, and shove something none conduction into the port, maybe it will move the contacts away from each other, end the short.

Collapse -
Fix it.

In reply to: Laptop fell and usb port is broken, laptop won't start up

Remove the USB and then try w/o it being present. You stated you didn't it anyways. The school shop stated it was shorten. I view the simple r/r of the USB as a easy fix. However, flat out remove the USB port. You could possibility with deft care place it flat against the mtrbd. and test it. I offer that as some solder points behind the USB or hidden underneath could be shorten. That alone will cause confused boot-up or stop the process. As others have stated because since the USB port is so damaged it took a hit that *MAY* have damaged something else. Besides replacing the mtrbd., you could shop around like on eBay and get a replacement, same model, swap HDs or data(clone) and return as if nothing happened if that is possible. good luck

tada -----Willy Happy

Collapse -
I'll be sure to try this!

In reply to: Fix it.

I'll try this as soon as I get my laptop back, thanks a bunch!
Returning it is not an option since it's bought through school.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Enter to win* a free holiday tech gift!

CNET's giving five lucky winners the gift of their choice valued up to $250!