I worked for them in another product. I know they moved to secure com and other rugged systems.
I do NOT offer a fix. I do know it's driver related. There is NO BUTTON IN WINDOWS to find the latest drivers. We have to do this the old fashioned way.
JUST SHARING that in XP and Vista I do have a few Bluetooth modules that have this issue. The drivers are buggy and there is no sign they'll fix them. My fix? I replaced the modules with another make.
I am having a difficult time with our new laptops at work. It has fallen on me to set them up and get them working in our vehicles.
They are mounted on docking stations in the cars and are attached by USB to a scanner and by paralell port to a printer.
The hardware is a General Dynamics GoBook VR-2 laptop connected to a scanner and a Pentax Pocketjet II printer. The OS is Windows XP SP2.
Here is the problem: Everything works from a fresh boot, but if the computer goes into standby or hibernate when it resumes the printer will not print. If you reboot, the document will print. Obviously, the link to the printer is not being re-established on resume. Rebooting after each resume is not a workable solution.
I have searched high and low on the net and only find the question, usually not answered. I have the latest drivers, I updated the OS, I checked the device manager and I checked the BIOS. There are no issues being reported and the settings for all appear to be correct.
I have currently disabled standby and hibernate on the laptops. This is not optimal, as they are in vehicles that are subject to vibration and jarring and I fear for the HDs. They should be sent to standby when the vehicle is in motion. This was the case with the prior installations and there were no issues.
I assume the problem lies with how resume from standby is executed. Surely there is a way to get the connection to the printer on resume.
Any assistance would be greatfully accepted.