I didn?t mention anything about the reloading the OS or other people who have run into the same issue ? I had trouble locating info on the same problem and thought HP could see right through that when they read the letter. Below is what I came up with. I would greatly appreciate any feedback from folks on this site. Thanks all for your help!
I purchased an HP notebook model dv6500 in August of 2007. I purchased the laptop with a one year warranty which expired in August 2008. Just this December I began to have issues with my laptop. This letter is my attempt at explaining the issue from the beginning, including my experience with HP, and submitting a request for HP to repair the damage.
This laptop was my first purchase with HP. It came with all the necessary components needed to handle heavy multimedia tasking. For 16 months I had been very happy with my computer and HP service. The notebook had seen no physical damage, and minimal travel.
One morning in December I woke up to find that the display screen on my laptop had become faulty. After speaking online with an HP Care Representative, I was informed that the problem is cause by an ?internal hardware malfunction? which required ?diagnostic repair.? The representative continued to explain that my only option was to send the unit back to an HP Service Center where it would cost me $398 to repair.
The notebook held a large amount of personal data (music, pictures, documents, etc) that I have since transferred to another computer. Although the laptop display is faulty, I was able to hook up the PC to another external monitor to transfer my data.
I have spoken to others that have run into the same issue with this HP notebook model. These folks were able to reach an agreement with HP to have the motherboard replaced at no additional cost.
In my experience with HP, online and via telephone, representatives were helpful and succinct; however, I maintain that because of this recent hardware failure, my relationship with HP has suffered. I would like to continue as a customer of HP, sustaining a healthy relationship, and I hope this letter helps to express that sentiment.
I request that HP agree to cover the cost of repair. I understand this unit is out of warranty, and would be happy to pay for shipping.
I appreciate your time and consideration in this matter. I still believe that HP offers an excellent product; however, in this case I am asking for HP to exemplify its service.
My case # for your reference is: 7500721649 and the Serial Number on the unit is: CNF7330KLH