Question

Laptop doesn't wanna turn on when keyboard is plugged in

Feb 10, 2016 7:26AM PST

Ok, so my laptop doesn't wanna turn on when my keyboard is plugged in via usb port. So far I've been unplugging it every time I turn off the computer but it's getting quite annoying actually.

So IF I forget the keyboard connected via usb port, computer makes black screen and it doesn't go through that so I have to restart. (The black screen is not frozen though)

Informations about laptop (In case you need them):
HP, Windows 7, Service Pack 1
Intel Core, i5-4200M, CPU @ 2.50 GHz,
RAM 8 GB
64 bit

So, does anyone have any ideas?
Thanks Happy

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Answer
It's a known issue.
Feb 10, 2016 9:32AM PST
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Feb 10, 2016 10:48AM PST

Unfortunately I can't go for a full refund since I've had a motorcycle accident last year, my laptop was in backpack and got scratched a little bit on the outside. Anyways laptop was fine and that problem was since I can remember, however I doubt I can get any refund for it because of scratches.
I wasn't aware the problem was so big...

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There are things to try
Feb 10, 2016 11:04AM PST

But HP does have a huge issue here. They buy the BIOS and in my case the starting issue was like yours. I didn't think much about it since I've used HP products since the '70s. Boy was I about to get a lesson about the new HP.

Try changing the BIOS options about USB (legacy, etc) and disable the USB boot options. I can't be specific since I can't see your screens but many of HP's bought BIOSes do lock up on boot when certain USB things are plugged in. For me it was a smart phone.

I had incredible responses from HP like:
"Few people own smart phones."
"You should have bought an Envy."
"We've done all we can."

Imagine an average person with a new dead laptop at month 3 and 6 months of no action by HP. It's not the company I once knew. My view is they are best avoided.

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Answer
WAG...try bluetooth
Feb 10, 2016 11:25AM PST

If your laptop is bluetooth capable then use a bluetooth kybd. and go from that. I didn't see an actual HP model# to verify bluetooth operation. That's another option to try if available.

Another option, is use of a USB hub being AC powered. This way any USB ports lacking good power even if on the laptop itself could be revived at a stable level and not be drawing laptop power which can be drawn out issue over time and/or poor design, yada, yada because USB ports on laptops are simple and have a very basic wiring that can be overdrawn or fail due to wear&tear. Yes, power is still being drawn but the ext. USB hub will support that data signal is routed w/o laptop power becoming a key issue. I exclude any actual h/w faults or what maybe a HP generated fault itself. Either by bad design, poor USB chips or constant usage or even earlier USB 3 ports.

tada -----Willy Happy

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