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Question

Laptop charging pin problem

Jul 3, 2015 4:18AM PDT

Hi everyone,i am having troubles with charging my laptop,i have Dell Inspiron laptop,I bought new charger and battery but still my laptop doesn't charge battery.Please give me suggestions what can i do to fix it.

Discussion is locked

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Clarification Request
double checked the wall plug?
Jul 4, 2015 7:28AM PDT

Is there some procedure in the manual that must be done when replacing the battery with a new one? On a Compaq I had to go through some drain down function first on a new battery before I could get it to work properly.

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Clarification Request
Have you bumped it lately ?
Jul 4, 2015 7:42AM PDT

I had a used laptop shipped via UPS a few weeks ago and when I had it plugged in , it showed "Plugged In Not Charging". I had 2 batteries and chargers and the result was the same.
It turned out that some of the ribbon cables were jarred loose and not fully seated, ( they looked crooked in the plugs ) .
Once reseated the laptop charged fine.

Digger

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Answer
There's only a few parts involved.
Jul 4, 2015 6:53AM PDT

You got 2 of them. The last bits are the connections to/from all that and the mainboard where the battery charging system is. Be sure to compare repair cost to replacement cost.

And always try that generic reset noted in the welcome pinned post in this forum.

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Answer
Dell Support
Jul 7, 2015 3:26AM PDT

Hi,

My name is Ashwin and I work for the Social Media and Community Team at Dell. We request you to update the BIOS from our Support website http://dell.to/1Bsh0o1 also we request you to check with an alternate adapter. If you are still facing issues kindly check the battery status and the AC adapter type in the BIOS. If you get any errors there please replace the appropriate part.

-Ashwin
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1Bsh0o1