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Question

Laptop Asus GL503 screen losing colour after startup

May 7, 2019 3:17PM PDT

Hi, recently bought this laptop and the screen colour goes really washed out and bright, like extremely high gamma. Strangely, it seems pretty much fine for a few seconds after startup but inevitably goes bad. I've got a feeling its something to do with the intel onboard graphics interfering with the dedicated nvidia gpu, and according to the windows display settings the monitor is connected to the intel rather than nvidia. I also don't have the nvidia display settings in the nvidia control panel which I am used to on my pc, but being that this is a laptop I'm not sure if that's normal. Can anyone help me out?

Discussion is locked

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Answer
The clue may be the lack of the Nvidia settings.
May 7, 2019 3:27PM PDT

Here's a thing. I find that stock setups from laptop makers to sometimes miss installing the "GeForce Experience" which I find indispensable in getting my Nvidia driver up to date without all the work.

I think some makers omit that since you may have to register at Nvidia for GeForce Experience to work. If you are one of those that refuse to sign up, I hope you make your feelings on that known to Nvidia.

As to the Intel part, I have yet to find that in play. More often it's sometime like the drivers and GeForce Experience or Windows "Accessibility" settings.

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Thanks for the reply
May 7, 2019 3:55PM PDT

Hi mate, thanks for the reply.
I should have mentioned that was my first thought too, so downloaded to GeForce experience and got the latest driver. Still hasn't given me any display settings in the control panel though! After a bit of googling I also tried changing the preferred graphics processor in the nvidia control panel to the preferred one, and making sure that the auto brightness mode in windows wasn't enabled but all to no avail thus far.

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Control Panel integration is not a sure thing.
May 7, 2019 4:02PM PDT

Here I can bring up the Nvidia Control Panel and GE from the icon in the task bar. As I can't see all your settings it's just guesswork on my part but as to the control panel, I don't use that to get to the Nvidia Control Panel.

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Easier if I show you probably
May 7, 2019 4:10PM PDT

This is what I mean by no display settings in nvidia control panel

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What version is that?
May 7, 2019 5:15PM PDT

Let's check that out.

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Image of Nvidia Control Panel here.
May 7, 2019 4:05PM PDT


Try Restore Defaults.
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PS. Here's the version I have on my Acer Predator.
May 7, 2019 5:15PM PDT
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Yep, I'm on the same version
May 7, 2019 5:37PM PDT

Heres a picture of my windows display settings showing the intel graphics as what the monitor is using

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And on my Acer Predator.
May 7, 2019 6:54PM PDT
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Since you are using the Intel Graphics.
May 7, 2019 6:55PM PDT

Look around for the Intel GMA settings. Intel has a similar control panel (not to be confused with Windows Control Panel) to set the color up.

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Answer
Which model is it?
May 7, 2019 7:53PM PDT

I was checking at https://www.asus.com/us/Laptops/ROG-Strix-GL503/HelpDesk_Download/ to see if I had a suggestion as to which driver to install but ran into four models.

You have the GeForce up and going but there may be another update to do. My generic work is to update BIOS, then let Windows 10 update then motherboard, audio, video and apps from the machine maker's site.

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Mine is the GE
May 7, 2019 10:20PM PDT

Looking at it youre right, looks like there's been some bios updates, im on 308 and its now on 313. Going to give that a bash once I get home, will keep you updated.

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While it's good to update the BIOS
May 8, 2019 9:17AM PDT

This is usually a driver or setting issue. I was hoping to hear which of the four models it was since I could be more specific but as we see above it is driver or setting related.

Yes, do the BIOS too as it's the first step I complete. Then motherboard driver package, audio, video and the machine specific apps.

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Still no success
May 8, 2019 6:13PM PDT

After struggling to get the bios installed (was trying to use the ez flash utility but seems like the asus file was designed to be used through winflash) and getting a Realtek media and intel display update through windows theres still no change - colour still washing out 10-20 seconds after starting up. When you say the motherboard package are you on about the chipset driver? I checked and that appears to be the latest version.

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I wanted to be specific.
May 9, 2019 8:29AM PDT

I understand folk value their privacy but as the exact model isn't here your next stop is Asus support. I think it's a driver issue, I'm very sure about that but don't want to point you to a driver package for the wrong model so I've hit a stop here and have to give you up to their support.

Again, the usual generic work is BIOS (seems done) there's the motherboard drivers, audio, lan/wifi, video and then apps specific to the machine. After all that then we get to look over settings.

But the machine arrived not good to go so back to the maker it seems.

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PS. Chipset driver.
May 9, 2019 8:32AM PDT

I think this deserves to be on its own.

I've lost count of the times a client skips that step and later they tell me they checked the version so did not bother to install the package. I wish checking the version was reliable but hey, makes good work for our techs as they learned too that checking the version is a nice but not reliable check.

Hope that explains why we just repeat the driver and app installs. After that we are going over the settings.

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Hi again
May 9, 2019 2:16PM PDT

I gave the model number on the first reply you asked for it, I put it in the title though so you must have missed it - It's the GE model, first on the drop down list I believe.
The missus needed a shot of it today so haven't had the chance to update the chipset as you recommended, not crossing my fingers though. I did submit a support ticket with asus at the same time I posted this thread, you were obviously much quicker in responding! They finally got back to me today telling me to set the nvidia card as default in the NCP - which has been done 2 days prior now.

The saga continues. . .

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Thanks for the update
May 9, 2019 2:47PM PDT

I didn't see it even with a search for GE in this discussion. No matter.

We have a few Asus models here and all is well. I'd try it with the drivers from the maker and if that fails, make it a warranty issue. I wish I was there to check through controls and such but something is off here. Still sounds like driver or setting.

Be ready as I find support usually goes for a factory reset.

-> Now there are other causes but these are things added by us. Remote control apps continue to be one of the usual finds along with accessibility settings. There can be issues with some protection suites but here I take it that it's stock and did this right out of the box.

Which is why when we get this far along, it's up to someone with a good guess or the maker.

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Update
May 9, 2019 3:54PM PDT

Think I've sussed it. . . Found an asus app called "ROG gamevisual" with a number of settings, for some reason it was set to racing instead of default and that appears to have sorted my gamma issues. Thanks for all your input, doubt I would have stuck with trying to find a solution once id exhausted my quick google.

Bit daft that the program never popped up or showed on the taskbar but there you go.

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I don't have that app on
May 9, 2019 4:38PM PDT

An one year old Asus, but it's a VivoBook so maybe they skipped it on that model.

Thanks for the update!