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General discussion

LAN finds router, but can't connect to internet

May 21, 2004 9:20AM PDT

I've had my new laptop up and running for about a week now with no problems with a wireless router connected to a cable modem. All of a sudden last night it would no longer connect to the internet, although it still finds the "excellent" signal from the router.

I brought the laptop in to work today to try it on the wireless there, and it did the same thing. It finds the router, but won't actually connect to the internet.

I know a little bit about computers, but I'm not confident enought to really know what's going on.

Any words of advice?

More info on what I'm working with here....
WinXP
HP machine
Integrated 54g high-speed wireless LAN (802.11b/g); integrated 10/100Base-T Ethernet LAN with RJ-45 connector
D-link wireless router DI-514
Roadrunner cable internet

Thanks

Discussion is locked

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Re:LAN finds router, but can't connect to internet
May 21, 2004 9:57AM PDT

lb,

What exactly occurs when you don't make contact? EXACT error messages?

Just a thought here...

Since it appears like you've been operating fine for a while now, have you checked to see if there is a problem with your ISP (Roadrunner)? Have you called them?

Is it possible that you've contracted a virus or spyware which may have impacted your HOSTS file? Have you tested for that with Ad-Aware/Spybot, etc.? Which antivirus are you running and are the virus defintions current with TODAY'S updates? Have you run a full system scan with it?

Hope this helps.

Grif

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Re:Re:LAN finds router, but can't connect to internet
May 21, 2004 10:22AM PDT

There's no problem with Roadrunner, because this computer is connected to it right now through the same modem. I also got the same error message at work while trying to connect through a wireless router to Verizon DSL.

Right now there is no error message when I try to get on the internet. Instead I get the "The page cannot be displayed" message in the browser (IE). It's not an IE related problem because I can't connect to AIM either, nor can I update Symantec/Norton. I blieve the previous message was "this page cannot be found" then it had "work offline" and "try again" as choices. Try again didn't work.

I'm running Norton Internet Security 2004, updated May 15, and I last scanned for viruses, etc. last night.

I'm also running AdAware 6.0, also last run last night. I'm very good about running both Norton and AdAware faithfully on my computers.

I tried connecting directly to the cable modem just now, and that didn't seem to work either, which seems odd. I normally don't need a user name and password to connect.

Earlier in the week I tried to set up a home network, then gave up because it wouldn't work, and we really didn't have a need for it right now. I could still get online after that, but I'm wondering if something is affecting it now. Is there a way that I can reset all my network settings to as if I'd never touched them? I have no idea what they were or where they are at now, since no network was ever set up.

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Re:Re:LAN finds router, but can't connect to internet
May 21, 2004 10:23AM PDT

Oh, and no, my antivirus/internet security is not current with today's updates, because I can't get them either.

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UPDATE Re:LAN finds router, but can't connect to internet
May 21, 2004 11:53AM PDT

Ok, I gave in and called HP to get help.

Here's what I did per their instructions....

>start
>control panel
>Network and Internet connections
>Network connections

Once in there I read the rep what connections were listed there. One of them was a "Bridge connection." She had me delete that. As soon as I deleted it, my internet connection was back.

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(NT) Lb, Thanks For Posting Back With Your 'Fix'
May 21, 2004 1:41PM PDT

.