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Rant

Lack of concern of the developers of goodsync

Aug 28, 2016 8:08PM PDT

Dear friends,
I am running the beta 10 version of the popular goodsync software to sync my data between my portable HDD and my desktop. The software is very good very user friendly. I am their customer for the past three versions. My concern is that norton recognizes the v 10 which is yet in the beta format as a rouge software , flags it accordingly and removes it from my system every every time I try to run it. I wrote to the support staff of goodsync, they say that since it is in the beta version norton community may not recognize it as safe. They asked me to write to Norton and get matters clarified.

My concerns are :
1. Why can't the developers write to Norton. Would it not make a difference if they were to write to Norton rather me to write to Norton.
2. If this is the beta version, why is it hanging as beta for more than nine months now and they ARE releasing updates very periodically. Why is it yet in beta then? And why sell software in BETA version and if you sell it as beta take pains to resolve issues of your customers also.

It is a big pain to disable Norton every time I need to sync. It is so much wastage of my time here.

I told all this to the support staff of goodsync and they are in no mood to listen.

Regards

Dr Alok Modi MD

Discussion is locked

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Symantac has issues.
Aug 29, 2016 8:47AM PDT

There are a lot of false positives out there so you are asking the Goodsync folk to fix what looks to be a false positive.

BETA software can be offered for sale. The question is why folk buy if if they don't want BETA?

I think you are asking good questions but have to take action here. If you feel it's not up to your standards, then it's time to move on.

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Problem is Goodsync not Symantec
Aug 29, 2016 7:23PM PDT

Ok. I did not know that beta software can be offered for sale.

Regarding fixing false positive, this is not a false positive. This is a new version and as Norton works there are very few users in the community who are on this upgrade. Maximum are yet on version 9. Since there are so few users, Norton reports it as unsafe automatically deletes the exe file from my system. In spite of fixing Norton in the settings, it keeps deleting the exe file.
The only way this problem will be solved is when the developers of goodsync write to Norton not to consider this untrustworthy.


Regarding time to move on, I have been using goodsync for many years. It is a wonderful software. So I want to stick to it. Just wish the developers would leave their "holier than thou attitude".


Regards

Dr Alok Modi MD

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I hear you
Aug 30, 2016 8:21AM PDT

But as a software developer if Symantec blocks my app I do look at it and have to write that so far I have to ask the user set Symantec to allow the app to run. In my case the app needs access to files and registry that Symantec was blocking.

So for me I could not fix it since the block was in Symantec.

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Re: Norton
Sep 5, 2016 10:57AM PDT

Most antivirus programs (I don't know about Norton) allow you to mark a file as safe or exclude it from scanning, or whatever they call it. Doesn't Norton Antivirus have such an option?