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LA40C550 Firmware 1019.0 change log?

by stevencottee / August 1, 2010 11:23 AM PDT

I was just wondering if there is a change log for this LCD tv?
I'm hoping it contains a fix for the slow EPG loading.
This is the only company that I have seen that doesn't include them with their firmware.

BTW I'm in Australia

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LA40C550 Firmware 1019.0 change log?
by Samsung_HD_Tech Samsung staff / August 3, 2010 11:29 AM PDT

stevencottee,

Unfortunately, I don't have any information on the firmware updates. Usually they link the changelogs on the support site, but I don't see them listed for that model. The best suggestion I can make is to contact the Samsung customer service in your region. That number is 1-300-362-603.

--HDTech

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WARNING: Done the upgrade, LA40C550 turns off after 10s
by mrcyco / August 3, 2010 12:16 PM PDT

Preformed the upgrade last night (following the guide to the letter) now my TV stay on for 10s and cuts out. This is the second time I've ran a update (first being 1009 to 1014) I always believed it was good practise to do so...

Now to the nitty gritty...

I've had the TV 3 weeks and called the NZ call center, and they first told me I shouldn't preformed a update (unless the TV was faulty) then the manager told me I should have called before I updated it (after tell me there isnt a update for the LA40C550 in NZ) then hung up on me.

Now they (after I called back) tell me im going to have to pay if it not a hardware fault (which we all know its a software fault) but not tell me how much, or when someone coming out, or who is coming out, no case number, calls arnt recorded, phoned 3 times today keep being told the Reps will call me and nothing happens.

Sad thing is I loved my new TV.

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same issue here
by bernie_wsl / August 18, 2010 10:46 PM PDT

Hi, I have exactly the same issue with my LA40c550, upgrading to the latest version of firmware did not help. I have done quite a lot of search on internet, it seems that lots of other people are having the same issue with the loading time of epg. It looks like software issue.

anyway, I have emailed them about the problem, will see what they respond (after doing some search, it seems like it is not wise to contact them by phone, as they will not be able to provide any solution over the phone.)

Bernie

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let me know
by stevencottee / August 19, 2010 9:28 AM PDT
In reply to: same issue here

let me know what the outcome is

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Samsung Support is hopeless
by bernie_wsl / August 23, 2010 7:41 PM PDT
In reply to: let me know

I contacted them 3 times, see below and see if this helps..... I don't find it very useful except for the first reply. They want me to take the 40" TV to their service centre and I will need to pay if they found no fault..... How would I know if there is really a fault with the TV. This kind of response I would have to say is useless and they simply do not wish to deal with the problem.

Also there is no way to get back to them with any further feedback upon their response, I have to create a new email from their website everytime. Not to mention, the knowledge base returned error after clicking on "LCD TV"

Response time is good, but with useless information.

Regards,
Bernie


---------------------------------------------

Hi,

I bought this TV a month ago, everything works well, except the TV guide takes 30-40sec to show up, and when I scroll down the list, it is doing the same thing again, and taking time to load up the information again.

I have done quite a few research on the internet before submitting this email, which I realised that a lots of other people are having this similar issue with other model of Samsung TV. Some of them got the issue solved by upgrading their firmware. However, this did not work for me, I upgraded firmware to the latest one available on samsung website, it didn't work.

I can assure you one thing is that there is no TV signal issue, as I have just got a professional to check on TV signal in my prorperty, extremely good signal, no issue.

I am sure you guys must have received a few similar issue, can you please let me know what I need to do to fix it?

Regards,
Bernie


-----------------------------------------
Dear Bernie,
Thank you for contacting Samsung Customer Care.

Please follow the below instructions on how to EXIT reset your TV, this should resolve the issues your TV has encountered:

1) Press and hold the ?EXIT? button for about 30 seconds up to 1 minute

2) The message ?Resets all settings to the default values? will appear

3) Use the left arrow key to select ?ok? , a yellow box will be around ?ok?

4) Press the enter key (in center of the 4 arrow keys)

5) The TV will turn off

6) Turn the TV back on with the ?power? button

7) Follow ?plug and play? setup

Note: The guide does incur an initial delay as it downloads and displays the guide information, but normally it shouldn?t take over 30 seconds, once cached the guide should work much faster when displaying guide information.

For your own interest and convenience, you can view video tips for your Samsung products on the following link: http://www.samsung.com/au/knowledgecentre/

Thank you for contacting Samsung.

Kind regards,

Juan Penato
Samsung Customer Care
http://www.samsung.com.au
------------------------------------------------


Hi,

The solution you provided does help a bit, which the loading time is now down to around 15-20sec initially. However, it takes additional 5 seconds0 to load up the list again when I scroll the list to the last record. Also, 30-60mins later, it takes another 20sec to refresh the list again.

Any other thing I can try? Also is there anyway I can get back to you instead of submitting a new case?

Regards,
Bernie


-----------------------------------------

Dear Bernie,

Thank you for contacting Samsung Customer Care.

There will be time delay for the Guide to load upon first access as the TV has to passively wait for each station's broadcasted EPG signal to reach the tuner. You will find if you access or cycle through some channels before going to the EPG that it will show faster as this updates the guide prior to accessing it.

For your own interest and convenience, you can view video tips for your Samsung products on the following link: http://www.samsung.com/au/knowledgecentre/

Thank you for contacting Samsung.


Kind regards,

Samsung Customer Care
http://www.samsung.com.au

-------------------------------------------
Hi,

As you can see from the email below, you can tell that this is thrid time I am sending a request via your website. Is there a way that I can get back to this with further information upon your response without having to create a new email again?

BTW, I have already tried all solution you guys have suggested. I do understand what you guys meant by letting the full list to load first, but it doean't work.

I have spent a lot of my time submitting these three email to you, and I think you should show a bit of respect in providing me a better solution or suggetion.

I did watch the video you guys mentioned before. FYI, your knowleagebase page is not accessible since last week which I forgot to let you guys know last week. see screenshot (I opened up the link you provided and I clicked on LCD TV)

Now, back to the problem, when I first tried the first solution, press 'EXIT'..... to reset setting, it helpped a bit initially, but this problem come back, and it takes very long time to load the full guide, and it takes time to load again when I scroll down the list.

There is a problem, full guide is loaded, and it just keep reload and reload when I scroll down the list.

I think there is a problem, do you want me to send you a video????? let me know how without having to create a new email via your webpage again.

I hate to retype the issue again again and again.

REgards,
Bernie
---------------------------------------


Dear Bernie,

Thank you for contacting Samsung Customer Care.

In regards to your enquiry, from what I can understand this is not an issue with the Tv but rather the general processing time for the EPG to load on the TV. If you feel it is a cause for concern, then you will need to have a Service Centre have a look at the unit. To find your nearest Service centre go to : http://www.samsung.com/au/support/location/serviceLocator.do?page=SERVICE.LOCATION select television and then put your post code in and press the "enter" key on your keyboard to locate the closest service agent in your area. (Do not click the go button, but rather press enter after entering your postcode.)

Please note that if they deem there is nothing wrong with the unit, then the service may be at a charge to you personally.

Kind regards,

Shant B
Samsung Customer Care
http://www.samsung.com.au
---------------------------------------------

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colleagues are having the same issue
by bernie_wsl / September 8, 2010 9:05 PM PDT
In reply to: let me know

I just realised that my colleagues are having the same issue as well with their samsung TV, below is what I sent to them. Although I believe I will be receving rubbish response. shame on you samsung support......

---------------------
I am still disappointed with the response that I am getting, I am very certain that you guys are aware of this issue. This issue must have been reported by other customers. This is a very high chance that this is a software issue and not hardware.

Asking customer to take their TV to the service centre to check is not very helpful for customer due to the fact that you need to pay for the service if no fault is found on the hardware. and I am quite certain that I will have to pay for it with the issue unresolve as this is issue is clearly NOT RELATED TO HARDWARE.

Support needs to change the way to provide support for this issue. If you have really pay attention to my previous email I sent you and do a bit of research, you will easily find lots of other samsung customers are having the same issue with different model TV as well.

I checked with 2 of my colleagues who have Samsung TV at home today (1 year old), they have exactly the same issue, and they were suprised that they are not alone. So you think all TV's have Hardware problem? or would you start thinking that there is a software issue which lead to this problem?

Would you be able to pass on to the software development and QA team to investigate further?

Or just tell me the truth that this is a known issue and no fix for it. be honest.

GO TO THE FOLLOWING WEBSITE AND SIMPLY DO A SEARCH ON

"SLOW"

AND SEE WHAT YOU FIND. I work in the IT industry and I understand all software has it;s own problem (not perfect). I will be happy if you can be honest and just tell me this is known issue


http://webcache.googleusercontent.com/search?q=cache:Qskru7CNfxIJ:www.dtvforum.info/index.php%3Fshowtopic%3D81025+samsung+tv+guide

+problem&cd=9&hl=en&ct=clnk&gl=au

http://forums.whirlpool.net.au/archive/1048120

http://www.ozbargain.com.au/node/27159

http://www.productreview.com.au/showitem.php?item_id=62959&next=10

http://www.cnet.com.au/samsung-ps63c7000-339301650.htm

http://www.avforums.com/forums/lcd-led-lcd-tvs/444113-samsung-le26r73bd-slow-channel-change.html

http://www.fixya.com/support/t4741271-slow_start_up_tv

http://www.fixya.com/support/t2730157-samsung_9_series_lcds_tv_guide_very

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