Is it worth 20 bucks to fix?
-> http://www.amazon.com/Amazon-Kindle-Replacement-Battery-Generation/dp/B000I6P1UA
I purchased a Kindle 2 years ago and they told me when the battery died I could send the Kindle back to them and they would replace the battery. When I contacted them today they told me it would cost me $40 and I would not get my own unit back. What a misrepresentation of the truth! See the actual online chat I cut and pasted:
You are now connected to Charan from Amazon.com.
Me:My Kindle is 2 years old and needs a new battery. It is the 6" "Latest Generation".6:54:05 PM
Charan:Hello Robert , my name is Charan. I'll be happy to help you today. 6:54:22 PM
Charan:I've checked and see that the Kindle you're using is a 2nd generation Kindle. Are you experiencing any problem with this Kindle Robert ?6:55:17 PM
Me:How do I get a new battery? It will not hold a charge very long.6:55:54 PM
Charan:I'm sorry to hear this Robert, but I'd like to inform you that we wont be able to replace the separate parts of the Kindle. In this case we cant replace the battery but we will be able to replace the complete Kindle. 6:57:35 PM
Me:OK, how do we do it.6:58:16 PM
Charan:As your Kindle is out of warranty, we need to create a service fee replacement. Will that be okay Robert ?6:58:50 PM
Me:When I purchased it, Amazon said they would replace the battery if I sent the Kindle to Amazon. Amazon would pay for the postage for mailing also. Did Kindle/Amazon misrepresent the truth?7:00:29 PM
Charan:I'm sorry Robert, We wont be able to replace only the battery. We can only be able to replace the complete device. Once we create replacement then I will provide you the prepaid return mailing label so that you can send the defective Kindle. 7:03:02 PM
Me:How much is this "fee"?7:03:41 PM
Charan:For replacing the Kindle you'd be charged $40 and we also have an upgrade option for you Robert. As you have the 2nd generation Kindle, We can send you a latest generation Kindle for $60 7:04:52 PM
Me:It is unfortunate Kindle did not tell me the truth when I purchased my Kindle. I am not paying $40. I will buy an ipad and never buy another Kindle product.7:06:08 PM
Charan:I'm sorry Robert, Your Kindle comes with only 1 year warranty. Please understand that We would've created a free replacement If the Kindle is under warranty 7:07:08 PM
Charan:Are we connected Robert ?7:09:24 PM
Charan:Are you still there? You've been idle for 3 minutes, and I want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, I'll need to close the chat.

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