Computer Help forum


Keyboard/usb port malfunction

by Ianc11 / April 10, 2016 3:15 PM PDT

I am not really good with computers, but all i know is that every few hours my keyboard stops working. It is still glowing but i cant type anything. After unplugging it and plugging it back in it goes black and doesn't work. My mic/webcam and mouse are fine until I unplug them too, they also stop working. At this point I restart and everything is normal for another few hours, then the same happens. I have a Raser Deathstalker Keyboard and a Logitech webcam and mouse. I don't know if this is a virus or just a broken driver. Any help would be appreciated.

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Clarification Request
Please add details.
by R. Proffitt Forum moderator / April 10, 2016 3:25 PM PDT

What PC this is, the OS, what antivirus and scans you performed and if you keep up with the usual canned air cleanings.

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by Ianc11 / April 10, 2016 3:41 PM PDT
In reply to: Please add details.

It is an Alienware x51-r2. I use avast antivirus but occasionally do other scans. I do not usually clean my computer out. i have had the computer for about two years and have never had this problem before.

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Since it's not getting regular maintenance.
by R. Proffitt Forum moderator / April 10, 2016 4:29 PM PDT
In reply to: Info

I'd start now. Watch a few videos on canned air use and give it a good cleanup. The symptom is one you may see as things get too warm and peripherals stop responding.

If you had been keeping up, I would then start scanning and more. But it's time to do the usual cleaning.

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If it still wont work?
by Ianc11 / April 10, 2016 4:32 PM PDT

What should i do if cleaning it failed to fix the issues?

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by R. Proffitt Forum moderator / April 10, 2016 4:36 PM PDT
In reply to: If it still wont work?

And that was fast. Sorry to hear that catching up with the maintenance didn't pay out. At this point you are looking at trying to find what it is. I usually start with a factory restore so it's all stock and see if that clears it up. If that fails I usually have a good idea of what part I want to change first.

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Doesn't sound like a good idea to me
by Ianc11 / April 10, 2016 5:09 PM PDT
In reply to: Ouch.

Is there any alternative to doing a restore? If so please tell me because I have a lot on this computer and I don't want to have to get it all back again

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You didn't tell me you didn't do the work yet.
by R. Proffitt Forum moderator / April 10, 2016 6:17 PM PDT

So we are left with poking around the rest of the PC. Sure try drivers but your story about not doing the maintenance is telling me it's time. Sometimes folk jump ahead and then we get into deep waters faster than we should. I find it was amazing you got it cleaned up in minutes. I usually take 15 minutes to do that work.

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Forgot something
by Ianc11 / April 10, 2016 3:41 PM PDT
In reply to: Please add details.

The os is windows seven home premium

All Answers

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Reinstall the motherboard drivers
by James Denison / April 10, 2016 6:10 PM PDT

It may be you are running on windows default drivers and they won't access the USB bus properly, especially if USB3 is involved. If using a wireless mouse, switch for awhile to wired and see if problem persists.

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