Computer Help forum


Keyboard/monitor suddenly go dead??

by megegg / October 11, 2017 6:04 PM PDT

Hello there! I'm quite new to computers and don't know a lot about fixing things, so when this happened I feel quite stuck and not sure what to do

I was in the middle of animating while watching a YouTube video series on my second monitor, when all of a sudden, both monitors froze and the audio gave out. My mouse wouldn't move, my tablet didn't make anything move, everything was frozen. Then my right monitor goes black (left one stays on). In a panic, I tried turning my right monitor off via the power button on it and turning it back on, but it wouldn't turn back on, no matter how many times I pressed that power button. I shut down my computer and when it turned back on, now the keyboard was unresponsive. I had to use my graphics tablet to log back in, and only the left monitor works. I can't even access the left monitor at all. I unplugged everything I possibly could and then plugged everything back in, as well as restart the computer, but that didn't do anything to fix it.

So, to recap, both monitors suddenly froze, I turned off the left one to try to fix it via the power button on it but it won't turn back on, restarted my computer but when it came back the keyboard is also dead. Everything else is in perfect working order except the keyboard and left monitor. It was like the computer (pardon the comparison) had a stroke and now the left side of it is completely dead. I don't think it's a problem with the computer itself (again, everything else is working perfectly fine) I think there's something wrong with the monitor specifically, which may tie in to the keyboard not working as well.

Again, since I'm very new to computers, and also since the fact that my computer was a custom build put together by my brother, I'm not confident I can provide all it's specs. I use an Amazon Basics keyboard and mouse, the left monitor (the one that doesn't work all of a sudden) is an Asus ProArt monitor, and the right one (working) is a Samsung S24E650. I run Windows 10. Anyone know what the problem might be??

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There's a lot of reasons for this.
by R. Proffitt Forum moderator / October 11, 2017 6:08 PM PDT

So I start by checking connections and maybe using System Restore to when it worked.

Did you try each display in the other connection to be sure displays are good?

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Is one monitor running from an added video card?
by James Denison / October 12, 2017 11:52 AM PDT

If so, make sure the card is firmly in it's slot.

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