Windows 8 forum

Question

Keyboard stops working after MSFT acct. login

by artsr3 / October 11, 2013 6:09 AM PDT

I have 4 computer with none working keyboard after updates.
This AM, I put an HP on line after being off line for several weeks (totally removed from home network)
Under BIOS control keyboard works. Enter password and Windows 8.0 takes over. Worked well until I ran update which had 88 updates. Upon restart , keyboard will not work. (Windows 8.0 was installed over Windows w/ all updates)

HP P7-1010 AMD processor 16 gig ram. 450 gig drive

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Clarification Request
Is there more to the story?
by R. Proffitt Forum moderator / October 11, 2013 6:22 AM PDT

Does the OS supplied by HP work?

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Keyboard stops working after MSFT acct. login
by artsr3 / October 11, 2013 8:46 PM PDT

Yes Windows 7 keyboard is fully operational

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A long time ago
by R. Proffitt Forum moderator / October 11, 2013 9:21 PM PDT

There was a Logitech "driver" that folk installed that did this. The fix was to not install said driver. However once you install said driver, many folk had difficulty removing it.

Today it could be that this machine is not ready for Windows 8. Ask HP (head to hp.com and use the chat feature) to be sure this HP is ready.
Bob

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Keyboard stops working after MSFT acct. login
by artsr3 / October 11, 2013 10:58 PM PDT
In reply to: A long time ago

I will look for the driver. It had to come in an update as I completely restored disk.process of doing same on an Acer note.

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: Keyboard stops working after MSFT acct. login
by artsr3 / October 12, 2013 1:03 AM PDT
In reply to: A long time ago

Logictech not installed

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Then back to HP to ask about Windows 8 on this model.
by R. Proffitt Forum moderator / October 12, 2013 1:17 AM PDT

It's rare but there will be models that will be trouble. Remember I am taking your word that it's a clean install and you followed the maker's install instructions. (I don't have said instructions, only the makers do.)
Bob

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