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Question

keyboard on laptop does not work-touch keyboard does

May 21, 2017 2:38PM PDT

Have a Dell Inspiron 15 amd 8. Turn the computer in the am (I'm thinkinnWin 10 update overnigh) keys wont type to enter PW. Turn on touch keyboard....works. What's going???How to get my keyboard working again. 1 year old Windows 10 64bit

Discussion is locked

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Answer
I had that happen on a Dell.
May 21, 2017 3:31PM PDT

They BIOS was out of date. Is yours current?

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Answer
Problem Solved
May 23, 2017 8:44PM PDT

After spending 2 hours with Microsoft Tech without resolve, contacted Dell. Problem was Static Electric
unplugged cord from receptacle, cord from computer....removed battery....Pressed on Start Button for one minute....then re-hooked everything. Restarted computer pressing F2 then closed start up and keyboard was operating again. Thanks DELL
Hope this info will help someone with similar problem in future.