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Keyboard & Mouse won't work when laptop starts

by vivitar16 / May 16, 2008 11:31 AM PDT

When I start up my laptop (Inspiron 6000) and it gets to the desktop, the keyboard and mouse don't work. I ran Dell Diagnostics tests on both and both show as working fine.

To give a bit more info, this happened as a result of trying to fix my cd/dvd drive problems. I was cleaning out the registry manually and I more than likely deleted something I shouldn't have.

Does anyone know what is wrong and what I need to do?

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Just a hint.
by R. Proffitt Forum moderator / May 16, 2008 12:03 PM PDT
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by vivitar16 / May 16, 2008 11:41 PM PDT
In reply to: Just a hint.

Thanks for the reply, R.

I read over both articles, but I'm not quite sure on how to get to the Taskmanager under Step 1 when my internal & external mice won't work. My mouse works fine up until the desktop loads (it works fine in the boot menu), and then it doesn't anymore.

My CD/DVD Drive also has something wrong with it (not stemming from the mouse problem) and will not read anything (not even the XP cd-rom). I did a Diagnostics test and it didn't pass.

Is there any way I can restore to factory settings without using the mouse? I tried ctrl+f11 and it doesn't help. I am still under warranty, so maybe Dell can come and help me out.

Much thanks

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Why not fix the failed drive?
by R. Proffitt Forum moderator / May 16, 2008 11:52 PM PDT
In reply to: Thanks

I'm seeing DVDRW drives for desktops under 99 bucks (or half that!)
Fix that so you can boot CDs proper to get in to fix it.

Oh, under warranty? Not your problem, let them fix these things.

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