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Keyboard / mouse suddenly defaulting to secondary functions?

by ortenzia / December 29, 2009 5:55 AM PST

A coworker of mine started her computer today to find the keyboard and mouse behaving strangely. It seems like the default functions for the keyboard and mouse inputs have been changed, but I don't know where to look for such a setting.

For example, when you hit a letter key by itself, you get a response as if you'd hit alt+ that letter or ctrl+ that letter. When you double click a file or shortcut, it brings up the properties dialog for that item instead of opening it.

Where should I look to fix this?

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First step, contact the office IT expert
by MarkFlax Forum moderator / December 29, 2009 8:10 PM PST

and let them have a look. We can't interfere where there are experts on hand.


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There is no IT expert
by ortenzia / December 30, 2009 1:53 AM PST

We're a very small office- I *am* the closest thing we have to an IT person.

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by MarkFlax Forum moderator / December 30, 2009 4:22 AM PST
In reply to: There is no IT expert

I deleted your double post. The forum software does this sometimes, no rhyme or reason why! Happy

It doesn't seem to be a single thing. The keyboard problem looks different to the 'double click and the Properties window opens' problem.

So, my first step would be to consider malware damage. I'm sure your office uses anti-virus anyway, but I would do a scan for malware, as anti-virus scanners do not catch everything.

I suggest you use Malwarebyte's Anti-malware. Download it, install it and open the scanner. Update it's definitions. If it closes down afterwards, re-open it then run a full scan.

If this computer does not allow you to either download or install software, or if installed, to run it, follow Grif's advice in the link below;

First step, see how you go with that.


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Second restart fixed the problem?
by ortenzia / December 30, 2009 6:29 AM PST
In reply to: OK.

After the problem occurred, the computer was shut down, and after restarting the problem was still there. The computer was then shut down for the night. I just restarted it today, and mysteriously the problem is now gone!

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Isn't that just like Windows for you?
by MarkFlax Forum moderator / December 30, 2009 8:02 PM PST

Glad you got it sorted though, and well done.


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