Question

Keyboard and Mouse Drivers

Two of my family members have brought me pc's that they claimed "Do not boot". They do boot up into Windows 10, however, the keyboard and mouse do not work with either of them. The keyboards and mice do work with all other pc's, they work in ubuntu live, and in the Windows 10 media. I believe it to be a driver issue at this point, but I do not know of any way to delete the current drivers so Windows can download them on restart.

Here is what I have tried:
-Running PnPUtil.exe from CMD in Win10 media
-Safe Mode
-System Restore
-Enabling legacy USB
-DevCon in CMD (Win10 Media)

I would like to avoid a fresh install on both of these pc's. Does anyone know a way to delete or replace drivers from CMD, Ubuntu, or anything else?

Would be nice to find a solution.

Discussion is locked
Follow
Reply to: Keyboard and Mouse Drivers
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Keyboard and Mouse Drivers
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Clarification Request
So safe mode fails?

Let's be sure about the PC. Some older models do this and you use the PS2 mouse and keyboard to get in and reset/remove mouse/kbd drivers in Device Manager.

Remember that the stock Windows drivers are all we ever use at the office and have so for decades. I have yet to encounter a mouse and keyboard that needs other than the driver that came with windows.

Why reinstall? Why not reset W10? How is on the web but often folk forgot or didn't know we can do a reset and keep all files by booting our W10 USB install and repair stick.

It's on the screen as you boot. Look for the word repair and click that. Then reset and keep files.
More at picture you'll see using the repair option when you booted the W10 repair and install stick.


Use the Keep My Files.

- Collapse -
Forgot a small issue.

Be sure to use the rear USB ports. Test them all.

- Collapse -
Answer
(NT) I'd Try PS2 Keyboard and Mouse

CNET Forums