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I have a problem with my laptop Dell Inspiron 17 r 5737, after 20/30 minutes, the computer shut down, and in the event log I see Kernel power 41 63. I cleaned all the laptop, thought it was overheated but nothing this isn't the problem.
I used Whocrashed and I can't see a recent dmp.
Please Help.

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That machine is subject to heat issues.

In reply to: KERNEL POWER 41 63

And I can't check your cleaning work or know if you knew to replace the compound and test if the heatsinks "landed."

I did have an odd one last year and it was HDD related. Tests passed but it felt like the HDD was seeking around a lot (defrag is not recommended, long story) and as a test we cloned the HDD and the problem vanished. Since the drive was 50 bucks and any more testing would have tacked another 100 to the bill, that was that.

There are too many kernel power discussions so I'll not duplicate priors and share what I'd do next.

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In reply to: That machine is subject to heat issues.

A technician already replace the compound on the cpu, and clean it all. I don't think it's a problem of heat because the cpu reach 80 degrees when I play some games and then shut down.
I am desperate...

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So the CPU was done.

In reply to: HELP

You'll have to do the GPU too and check the tech's work. If all is good then it may have failed and you replace the parts you suspect.

80C is still pretty high. If you are seeing shutdowns, clean, heatsink compound and try cooling pads.

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Ok but

In reply to: So the CPU was done.

Yea 80c are high but the pc shut down in any way at 50c after 20 min.
Ok I try to check all, Idk how much time I will spend on it

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