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General discussion

Kees B has never heard of the AVGIDSEH.sys bug.

Feb 8, 2011 12:15PM PST

This is a well documented error that has affected thousands of computer users. The fact that you call my attack on AVG unfounded is simply ridiculous. Try doing a Google search if you don't know that such a bug exists.

Now, maybe you are right about the SMART system failure. Maybe what caused that was the two failed Windows re-installs that I tried after AVGs recovery utility failed to do anything. Maybe what caused the SMART system failure was that I tried formatting the hard drive through the BIOS command line and then through Knoppix and that didn't work either. Maybe what caused the SMART system failure was that I then used Knoppix to delete the partition, create a new partition and then reinstall Windows on that. This time it worked and I was able to install Windows, which lasted for a few hours before the hard drive died. Any of those things could have caused the hard drive to die.

But the fact of the matter is that AVGIDSEH.sys stopped my computer from booting, even in safe mode and AVG's supposed fix did not do anything to alleviate this problem.

Thus, even if AVG did not cause my hard drive to die, it created an irreparable problem with my system that, under the best possible circumstances, still would have required me to format the hard drive and re-install Windows (I probably could have done that if I had wiped the hard drive clean from the beginning and not worried about my data). Having to format the hard drive is still absolutely unacceptable from a company like AVG and I still assert that AVG should be removed until they can get their act together.

Discussion is locked

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Re: AVGIDSEH.sys bug
Feb 8, 2011 3:02PM PST

Hello Jesse13927,

as we have already discussed, this situation is related with something after "avgidseh.sys" has been started. From provided information (and logs in some cases with cooperative users) we have not found any possible culprit caused by AVG process(es). I tried several times to induce this situation on my computers, but I was not "successful". Could you please share with me websites, where this issue is well documented? (not just reported, but described what exactly happens on that computer, how to induce it, etc.).

If your statement were true, then tens millions of active AVG 2011 users would have already destroyed hard drive and cannot be active.

My personal suspicions are:
- conflict application
- corrupted system by other application
- (rootkit) infection, which is (was) blocked
- some unique environment for us, but common on affected computers

From test on my laptop started in Windows Safe Mode was noticed that "avgidseh.sys" was the last driver on the list. Then some time without any visible action. Then screen got blank and Windows graphic interface was started successfully with fully working operating system.

We need as much information as possible from these computers to understand and analyse, what is happening on them. Please provide us with mentioned well documented cases...

Thank you

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Where is your proof of that?
Feb 8, 2011 9:51PM PST

You ever heard of Occam's Razor? I had not installed any other software before AVG, not for weeks. I had never had any problems before. What more information do you want from me? I didn't take pictures and the hard drive is in the trash after multiple reformats and attempts even in an enclosure.

Let us say it is a conflict with other software. Does that mean it is the fault of the other software maker and not avg? If it were a rootkit, your software should have found it in the scan. If it were something that was blocked, that's no reason to stop windows from booting.

I waited a long time for windows to boot, both normally and in safe mode. I let windows restore try to fix it for hours.

Occam's Razor.

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Another customer on the way out unless AVG faces the facts
Feb 26, 2011 2:35AM PST

Real confirmation that AVGIDSEH.SYS really is the culprit.
I have been a paying customer of AVG for some years, and still mostly like the product.

I am very, very lucky with this issue. I also have the problem that after an update my PC often won't boot properly. It often does boot normally, sometimes in normal situations, I have a feeling consistently after a restart for updates, or after a restart due to a power-failure.

I run Vista-64, and when the screen should change from the scrolling bar to the login-screen, it remains blank. However, the boot-process seems to continue, because the activity-light from my harddisk remains on for another 10 minutes or so, which is about normal. Even after hours the screen is still blank. Restarting, again and again, doesn't help.
Note: my monitors do NOT go into sleep-mode, so the video-card sends out a signal, but just black.

When I boot in safe mode, it seems to hang just as hard at our good friend AVGIDSEH.SYS, but contrary to most victims, eventually, after 10-15 minutes I do get a login-screen ! I then go into Control Panel, Services, disable the AVGIDSAgent service, reboot, and boot into normal mode without a hitch.

Unless elementary logic has been revoked in this universe, this clearly establishes the AVG ID protection-system as the culprit, and I think AVG should face the problem. Since I seem to have one of the few systems that regularly runs into the problem but can be made to work without a restore of some kind, I am willing to invest time and effort in helping AVG to track down the problem.

Regards,

Michiel

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RE
Feb 27, 2011 1:49AM PST

Hello mvdejong,

Could you please proceed as described in this post on AVG Forums. Last paragraph.

Please compress all outputs to one archive, upload it to your favorite online storage service and provide us with a link to it.

Thank you

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(NT) Hello Michiel,
Feb 27, 2011 3:26PM PST
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Re: Another customer on the way out unless AVG faces the fac
Feb 27, 2011 3:29PM PST

Hello Michiel,

you can open my CNET profile and send me the links through the personal e-mail to speed up the communication through email.

Thank you for your cooperation

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AVGIDSEH.SYS debugging
Feb 27, 2011 9:09PM PST

Hi Ondrej,

It's busy again at work, I will generate the logging and configuration either Feb 28 or Mar 1, in the evening (European timezone !).

Regards,

Michiel

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There seems to be something awry with AVGIDSEH.SYS
Jun 16, 2011 7:30AM PDT

Hi,

Just another suggestion that maybe our beloved friend AVGIDSEH does have issues after all, whether or not it causes the problem,

When checking the logs for causes for a crash otherwise unrelated to this problem, I found this in the Security Log of of my system :

Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Date: 2011-06-16 06:23:23
Event ID: 5038
Task Category: System Integrity
Level: Information
Keywords: Audit Failure
User: N/A
Computer: Chakra
Description:
Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume1\Windows\System32\drivers\AVGIDSEH.sys
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-a5ba-3e3b0328c30d}" />
<EventID>5038</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>12290</Task>
<Opcode>0</Opcode>
<Keywords>0x8010000000000000</Keywords>
<TimeCreated SystemTime="2011-06-16T04:23:23.870Z" />
<EventRecordID>158206</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="48" />
<Channel>Security</Channel>
<Computer>Chakra</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">\Device\HarddiskVolume1\Windows\System32\drivers\AVGIDSEH.sys</Data>
</EventData>
</Event>

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AVGIDSEH.Sys
Apr 20, 2011 2:02PM PDT

One night my Inspiron 1545 is working normal, I put it on standby, and the next day I open it up to having my entire OS frozen. Then, after restarting it it hangs up on AVGIDSEH.Sys. I can not load my pc, cant start it in safe mode, cant even use my repair OS cd. I know this is an AVG problem because I have been reading all the forums about this happening to other people. After they attempt to repair the problem they end up losing their HDD or wireless. I can't afford to lose the data on my laptop, not because of an anti-virus program conflicting with my OS. I don't want to be shut out from your customer support just because you've heard it 100s of times before either. If you people need data you can take my laptop, collect all the data you need, fix it for me, and return it in tip top shape.

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Re: avgidseh.sys
Apr 20, 2011 3:29PM PDT

Hello luckyniji13,

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Re: well documented error
Feb 8, 2011 4:10PM PST

The only thing I'm missing is the documentation that documents this socalled "avgidseh.sys error".

You can help AVG if you can show them how to reproduce it. But I'm rather sure you can't reproduce it, and still more sure that you don't want to, because all you want is bashing them.

Kees

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(NT) You want me to help them?
Feb 8, 2011 9:37PM PST
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I do.
Feb 9, 2011 4:45AM PST

I'm not Kees but will share I helped other companies in the past and when it worked out those that remember me pay me back later in a good way!

You have an opportunity here. Let's see how you use it.
Bob

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You wouldn't only be helping AVG ...
Feb 9, 2011 5:44AM PST

you would be helping countless others who now become the victim of this company. Isn't that an attractive idea?

Kees

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Sony Vaio, Windows 7, AVG Upgrade and the machine has died.
Apr 20, 2011 10:35PM PDT

I know there are a lot of posts on this and I have read as many as possible. I AM NOT technical, I have to repair this laptop as it is the property of our MD who has gone on vacation leaving it with me. He tells me that all he did was upgraded AVG as prompted, this is a paid for version as supplied with the laptop - there's even an AVG sticker on the laptop!

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How to get files off a corrupted Windows machine.
Apr 21, 2011 2:30AM PDT

Such is a topic in the CNET Storage forum.

The top 2 methods use a bootable Live CD (no install required) and an external USB HDD. I boot UBUNTU (see google) and click around to find the files and send them to the external HDD.

The second method is to put the drive on some USB cable and use another machine to copy out the files.

-> What happened to your IT staff? Shouldn't they know this stuff?
Bob

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Re: Sony Vaio, Windows 7
Apr 25, 2011 4:04PM PDT

Hello TheGriffter,

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Tried that
Jun 16, 2011 4:42PM PDT

...also gave the laptop to a senior techie in a well known IT organisation, he tried to follow the instructions and nothing works the way it should. After 8 hours (on and off) he gave up, his recommendation is to get a new laptop and avoid AVG like the plague. His advice has been taken, yours has been derided as useless. I guess that even uninstalling AVG so that the laptop SHOULD start normally doesn't mean that you are accepting that AVG is the issue right? Think about that...take out something that apparently isn't causing a problem and the problem will go away...right!

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re: Tried that
Jun 20, 2011 8:43PM PDT

Hello TheGriffter,

Please accept our sincere apologies for these inconveniences with AVG product. Hopefully one day we will get your confidence again.

Thank you

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(NT) help to fix error of AVGIDSEH.sys bug
Jun 13, 2011 11:32AM PDT
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Re:
Jun 13, 2011 4:27PM PDT

Hello jmamike,