Computer Help forum


Keeps popping up that I need to update and I just paid.

I paid for the service and I still get pop up saying I need to update and pay again. Not going to happen...why does it do this?

Discussion is locked
You are posting a reply to: Keeps popping up that I need to update and I just paid.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Keeps popping up that I need to update and I just paid.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
What service?

In reply to: Keeps popping up that I need to update and I just paid.

You are a little light on details,eg;

What service?
What device is this message popping up on?
What does the message say, exact words?
What did the provider of this service say when you complained to them about it?


Collapse -
reprise of my questinon

In reply to: What service?

On my brand when I am on my computer on facebook, I get a message that I need to update my antivirus...when I click on it it wants me to pay 27.00. I just did that and I can not afford to pay another 27.00. Do I need to cancel and ask for my money back and find another one?

Collapse -
(NT) Which anti-virus?

In reply to: reprise of my questinon

Collapse -
Re: paying

In reply to: reprise of my questinon

Most new laptops come with trial antivirus that works 60 days or so, and you expect messages before that. But if "brand new" means brand new (you bought it yesterday) it's strange. What antivirus did your laptop come with, and was it the same antivirus that asked you to pay for a full license?

And that 'on facebook' is somewhat strange also. Of course, an antivirus popup can happen when you are doing anything (be it editing a picture, writing a document or visiting facebook) but it shouldn't be related to facebook.

How did you pay? Paypal, creditcard, cash? Can you still undo it?

It could be a scam.
It could be that after paying they send (or have sent) you a license code by e-mail and you should enter that into the anti-virus program to tell it you paid (how it could know otherwise?).


All Answers

Collapse -
the best virus attack

In reply to: Keeps popping up that I need to update and I just paid.

is the one they sell you.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.