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General discussion

Keep losing connection

Jul 9, 2007 2:35AM PDT

i have verizon DSl and everytime I talk to people on MSN messenger from Europe my modem resets and I lose connection why does this happen. By the way I scanned my computer for viruses and spyware and there was nothing.

Discussion is locked

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Is there any WIFI involved here?
Jul 9, 2007 5:20AM PDT

If so I have suggestions but if not, then not.

Bob

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no
Jul 16, 2007 10:54PM PDT

no wifi

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Try another modem.
Jul 16, 2007 11:55PM PDT

Sorry but details are too slim here. In fact last week my neighbor had problems with laptops, connections and more. I loaned him my old DSL modem and router and it worked fine. I can't explain it but they went back to the bum modem and the problems came back. What can't I explain? Why they didn't stick with the working modem.

After a week of calls (him) to the tech support they sent out a new modem. All fixed now.

Bob