Windows Vista forum

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KB943302 won't install

by A.L. / January 8, 2008 11:40 PM PST

KB943302 fails to install, error 800736CC and after restarting Background Intelligent transfer service I get the same failure with a new error code. 80080008.
Is any one else having a problem with this update?
Vista Home Premium
Intel core 2 duo 1.5 Ghz
I've checked out MS knowledge base and Google, nothing helpful now I'll run it by all of you and see if some one can help. Ann

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Do you use ANY of the software listed at link?
by R. Proffitt Forum moderator / January 9, 2008 2:15 AM PST
In reply to: KB943302 won't install
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Thanks Bob
by A.L. / January 9, 2008 3:21 AM PST

I have I.E. 7 installed (I use Firefox) and a trial version of Roxie.
I'll take your advice and forget about it.

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Sorry. Tripped over a possible fix.
by R. Proffitt Forum moderator / January 9, 2008 3:37 AM PST
In reply to: Thanks Bob

What you will need to do to fix this is get the updater to fetch the files again for your failed updates. To accomplish this requires some slightly complicated steps:

1) Go to your "Windows\SoftwareDistribution\Download" folder. You should see a bunch of folders with random looking names

2) Look in each of these folders until you find one that has a .cab file with a name that contains the update number that failed (i.e. or something similar). If you can't find the cab file there should be some other file in the folder that indicates its number.

3) Backup then delete the entire folder (the one with the random looking name) that contains that cab file (I never backup this one, but some need this as a warm fuzzy step.)

4) Repeat for each of the updates that are failing for you

5) You might have to reboot at this point but I didn't have to

6) Either wait for the updater to notify you or manually check for updates

7) The updates should be available for download again

Cool Let the updater download and apply the previously failed updates and it should work this time

If this is too complicated, toss a rock in the general direction of Redmond. Also, more ideas at


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Failed update
by A.L. / January 9, 2008 6:57 AM PST

Again, thank you Bob and no, it's not too complicated but after reading the the link from MS. in your last post,see below, I've decided not to install it.
I will save the "possible fix" that you posted, might come in handy if this issue occurs with other updates.
"Note After you install this update, a CD device or a DVD device may not work correctly. If you select the device in Device Manager and if you then view the properties for the device, you may receive the following error message:
The software for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48)
This problem occurs because an earlier application may install drivers that are incompatible with Windows Vista."

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Just me grumbling.
by R. Proffitt Forum moderator / January 9, 2008 9:15 AM PST
In reply to: Failed update

Dang it MS. If it's broken like that, don't release it till you sort it out!

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I also had problems with this file
by nelxenia / January 10, 2008 2:54 AM PST
In reply to: KB943302 won't install

I downloaded automatically this file and started to hae serious problems with my Word 2007, and its compatibility with EndNotes X1. I uninstalled the file and the problem disappeared. Do not install this file.

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