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Question

justcloud restore crash

by Dec 12, 2012 4:20AM PST

Hi,

i've been onto justcloud support for 3 weeks now trying to restore my data from their cloud service but it keeps "freezing" or just ending altoghter. The only way around it I have found is to download sections at a time, however it occasionaly still does it.

Below is a transcript of the error log from the app when its "frozen". Can anyone make any sense of it?

12-12-2012 03:32:55:9411>>--------------EXCEPTION--------------
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at System.Windows.Forms.ListView.CompareFunc(IntPtr lparam1, IntPtr lparam2, IntPtr lparamSort)
at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
at System.Windows.Forms.Control.DefWndProc(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ListView.WndProc(Message& m)
at BackupStack.Controls.RestoreFileListView.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Exception of type 'System.OutOfMemoryException' was thrown.
at System.Windows.Forms.ListView.CompareFunc(IntPtr lparam1, IntPtr lparam2, IntPtr lparamSort)
at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
at System.Windows.Forms.Control.DefWndProc(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ListView.WndProc(Message& m)
at BackupStack.Controls.RestoreFileListView.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
APP_CRASH<<--------------------------------------

Discussion is locked

2 Posts
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Answer
That looks like a .NET crash.
by Former Forum moderator Dec 12, 2012 4:26AM PST
https://www.google.com/search?hl=en&as_q=Exception+of+type+"System+OutOfMemoryException"+was+thrown&as_epq=System+OutOfMemoryException

Confirmed. They write it, they get to fix it. It's unlikely it's your PC unless there are trojans, rootkits, registry cleaners, and what else can I list here? Sorry but all this points to their app or your PC.

With only the clue given I only can fault their app. Most common gaffe I find is with large files. But I have so little to work with and I didn't write this app. Yes, I have .NET apps out there but this one isn't mine.
Bob
- Collapse -
Answer
Sorry about your problem, advise for the future
by Dec 12, 2012 4:29AM PST

When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $70 these days and a really good FREE backup program is the Easeus todo backup free which you can download from
http://www.todo-backup.com/products/home/free-backup-software.htm . That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.

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