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Question

Just Bought New Laptop, Windows 8.1 Stuck Undoing Update

Jan 25, 2015 1:49AM PST

Hi everyone. Thanks for taking the time. As a 9 year Windows user I just am left disgusted and disappointed after finally getting an otherwise great new laptop and discovering that these updates that are all waiting for you once you get going do little more than throw your machine into a boot loop, from which there is essentially no escape.

I've researched this endlessly this morning and no one really has a definitive fix for this. I'm sure it's one or two specific updates in the pack (thinking KB2933809, KB2919355) that are marring the installation, but whatever the case, I am unable to boot into safe mode (yes, I followed all the prompts and did it correctly, it simply restarts back into the error message, I.e. safe mode is not responsive) to carry out any of the procceses stated online, and am left with only a factory reset option to once again try my hand.

It's actually resetting now to factory, from essentially factory settings, and is taking ungodly long. I based.that previous statement on executing factory resets on many a device over many diff versions of windows over the better part of ten years.

I have chronic pain in my fingers and so I have to stop typing right there since this is on my smartphone and hurts tremendously to do.

If any good soul out there can assist me, please: 503.793.9120

Thank you for reading my querey.


Danny

Discussion is locked

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Clarification Request
So it's a new non-working laptop.
Jan 25, 2015 2:01AM PST

Why isn't this returned to the store as a dead on arrival?
Bob

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Answer
As to Windows 8.1 hate.
Jan 25, 2015 2:02AM PST

Many find Classic Shell (free) to give us back what Microsoft goofed on.
Bob