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General discussion

Just a Black Screen

Oct 5, 2013 3:51PM PDT

Data on laptop:

Gateway NE56R
Intel B960
2 GB DDR3 RAM

Only 4 months old. Too hard to get to svc. station so tore it down myself. Original problem: mouse froze. Appeared on screen but didn't work. Neither did the buttons. Took off a panel that revealed HD and RAM and some other chip. Took out and replaced RAM. If I recall correctly, it booted then, but same problem. Then decided to loosen up--not take out--a few screws to see if that would free up something. After that, wouldn't boot at all. Power does come on, lights, but not HD. Tightened screws up to no avail. Cannot open up laptop entirely today, need another screw driver for smaller screws.
TIA,
John

Discussion is locked

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(NT) And what's your question?
Oct 5, 2013 5:41PM PDT
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Teardown procedure
Oct 5, 2013 11:41PM PDT

It appears you were hoping some simple fix was involved but it was more. Depending on your capabilities it will get involved on a teardown. Many laptops aren't just screwed held together it maybe more than that. I strongly suggest you google for possible YouTube or similar instructions on that model laptop teardown -OR- some Gateway model to get an idea what's involved and good tools for the task.

There may have been some s/w fault why your mouse didn't work. But then also h/w based as well. The area of the mouse usually is top serviced, not the bottom but you may have to remove numeral screws to release the top cover and/or access. MOST laptops to start the top side cover removal require you to release(untab, maybe screws) the cover immediately above the top row of keys. That cover(if no screws) is held in place by small tabs that recess into groves/holes. You need to pry using a metal shim or flat metal to help in this process with deft care. Once off, some screws them hold down the whole keybd. or main section and etc., and repeat process that's presented to you. Do this at your own risk, but at 4mos. of use, that's some warranty issue, why not use it, because your fiddling is bound to void it, your decision.

tada -----Willy Happy

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Try this
Oct 6, 2013 10:42AM PDT

As far as I understand you just see a black screen the whole time. Does it post? Do you see any letters when it starts?
Have you tried to connect it to another monitor?

I have seen a lot of similar problems with laptops. Most of the time, it is the motherboard that is the issue.
If the motherboard is failing, you would get the problems you described: freezes, keyboard not working, no video.

Sometimes it is a defective display or backlight. But you can rule it out by testing it with a separate monitor.
So if you see absolutely nothing when you turn it on, it is less likely to be other hardware, because you would generally at least see it posting during boot.

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No, It Doesn't Post
Oct 14, 2013 12:47PM PDT

Hi;
I FINALLY got my hands on a screwdriver to tear down the laptop. No, it doesn't post. I jumped the BIOS battery (connected screwdriver to the jumpers) to clear the BIOS, but that didn't help. I don't have access to another monitor here, could take to town next trip, whenever that is. So, if not that, pretty sure bet it's the MB?
TIA,
John

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What could you hope to achieve
Oct 6, 2013 10:53AM PDT

by taking it apart? If it needs new parts you'll probably have to order them and wait for them anyway . Do you even know how to test those parts? Take it back where you purchased it and have them exchange it for another or repair it under warranty.

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Re: warranty
Oct 6, 2013 11:53PM PDT

That's rather optimistic, to expect warranty if you destroyed the laptop yourself.

Kees

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"Took off a panel that revealed HD and RAM and some other.."
Oct 6, 2013 11:45PM PDT
"Took off a panel that revealed HD and RAM and some other chip. "

other chip = your wireless device.

"Power does come on, lights, but not HD"

Take back out, check you didn't bend a pin, carefully reinstall, pushing all the way to engage.

"After that, wouldn't boot at all. "

What you meant is " it wouldn't boot from the hard drive". Try to boot from a bootable CD or a bootable USB thumbdrive. Bootable CD could be a windows install CD. Bootable USB could be a small linux distro like puppy.
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based on your location
Oct 6, 2013 11:58PM PDT

in sort of "out of the way" place there near Himalayas, have you considered something easier to use and work on like a desktop? Heck, you could use the 4 screw holes in back of an LCD to attach it to the side of a mid tower and then fit a handle on top middle made from a leather belt.

LOL, I actually did something like that to a small 13" TV I gave my daughters years ago when they were little, by drilling and installing a piece from an old leather belt as handle on top of the TV so they could move it easier with less chance of dropping it. Made it convenient for carry when on road trips with the family while plugged to a power convertor in the van too, along with a VCR, so they could watch movies and quit asking "when will we get there?" It's gone now, sometime years ago in a yard sale. It got a chuckle and then the guy just HAD to buy it. Wink